Extended Stay America - Philadelphia - Malvern - Swedesford Rd.

Business response:

Thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us and for writing a review. We apologize for the cleanliness issue in your room and regret the inconvenience caused. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We are working with our housekeeping team to resolve these issues. Again, please accept our apologies, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the inconvenience you experienced in your room while being here. We are a non-smoking hotel, but on some rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us another opportunity to serve you better in the near future. Sincerely, Hotel Management 

Business response:

Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Man... read more

Business response:

Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, Hotel Management 

Business response:

Please accept my apologies that our complimentary grab-and-go breakfast was not to your liking and for the inconvenience you experienced while here. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee on your request. If we did not communicate this to you at check-in, we are sorry. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, General Manager 

Business response:

Thank you for choosing our hotel for your stay. Please accept our apologies for not living up to your expectations. We hope you will consider staying with us again the next time you're in our area. Sincerely, General Manager 

Business response:

It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always ... read more