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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wish I’d stayed elsewhere My stay at the Extended Stay was my first here and I won’t use it again. Foremost my air conditioning did not work at all. I stayed two nights, after the first night I politely said something in the morning to the front desk. Came back that evening and still wasn’t working and could not change rooms because they were full. It was miserable and windows only opened about 4 inches in width. In addition the highway made it noisy. Neither of the waste cans were emptied before I got there either. The hall... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Run down hotel, everything is old and does not work. When you walk in the hotel it has weird smell. Bed is not comfortable. Ac unit is super loud. Fan and hair blow dryer in the bathroom did not work. Room is super small.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our team for review and action. Our staff's top priority is to provide a clean environment for our guests, and We are sorry that did not happen during your stay and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Budget friendly This place reeks of stale cigarettes. I think there was someone smoking in one of the rooms with the door open to the hallway on a regular basis. The extended stay/worker guests get up early in the morning and basically take all of the coffee from the two urns that were put out, and the hotel staff wouldn't refill them. The breakfast doesn't even meet the standard of a basic continental breakfast at any other Hotel I've ever stayed at. The pool was full of hair
Business response:
Thanks for sharing your review. We apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
NOT worth the low cost... Room was recently exterminated they staff didn't bother to clean the upside down dead bugs from the room, I found them in numerous locations. Room service only comes once a week, so during my 4 day stay there was no service. Room temperature was extremely difficult to control and balance in the sleeping area.
Business response:
Thank you for your review. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Room was filthy.
Business response:
Thank you for choosing our hotel. Our first priority is your satisfaction, and we apologize we failed to deliver this while you were our guest. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next trip to our area. Sincerely, Hotel Management
Do not stay here Smelled so bad! Cigarette marks burnt into sink countertop. Deptessing, you would be better off camping ou somewhere.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the cleanliness issue in your room and regret the inconvenience caused. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We are working with our housekeeping team to resolve these issues. Again, please accept our apologies, and we hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
More like a dog motel It was dirty. There were animals everywhere, and it smelled like dog urine. I waited half an hour in line and then my room wasn't ready at 8 pm. When we got to the room, it wasn't the suite we paid for. It was dirty, and I was nervous putting my boys to sleep there. We left and were still charged for the whole night for a suite we didn't get.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We have addressed this matter with the Head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that this does not happen again. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Disappointing There was smoking in a non-smoking hotel. No Ice machines. Beds are extremely uncomfortable.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced in your room while being here. We are a non-smoking hotel, but on some rare occasions, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us another opportunity to serve you better in the near future. Sincerely, Hotel Management
Needs lots off improvement I will never stay there again the room was not clean and one of the staff members told me the hotel is being suit
Business response:
Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.