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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The young woman at the reception desk was unprofessional in the sense she had an attitude. It was not a welcoming initial experience. Also upon leaving the next the was no "Good Morning" or "How was your stay?".... only this same young woman while checking in another guest holler's out to me "what room were you in". In my experience this is not professional and I will not go back to that location to stay.
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
It was the most disgusting hotel I ever stayed at. The mattresses were gross and bloody. The staff was rude and the hallways were dirty. No condition was available and there was only one person available during the evening that made me come to front desk for sheets. They do not bring anything to your room. You must go get your own towels, toilet paper etc
Business response:
Mert, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us ... read more
I wasn’t impressed with the facility. No coffee in the morning, AC wasnt on when we got in. Room incredibly hot
Business response:
Thank you for being our guest. We're disappointed to read your feedback, and we apologize for your less than stellar stay. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The room was dirty, no sheets for the sofa bed. Nasty people working the desk. Closet door was broken.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There was nothing that I like about this property. The rooms are old and the kitchen was dirty. There were no hangers to be found on the property after the girl at the front desk ran around looking for just one. How can you have a closet with no hangers in it. You’re toiletries consisted of one bar of soap. That’s it! The ironing board was falling apart and there is no room cleaning for a two night stay. Included breakfast was coffee, muffin and instant oatmeal. It was not what I expected.
Business response:
Thank you for your review of your recent stay. We are sorry for the cleanliness and maintenance issues you encountered in your suite and also apologize for our breakfast offerings did not meet your expectations. Your feedback will be shared with the appropriate teams for review and action. Please know, bath amenities are available at the front desk upon request. We apologize for your disappointment and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Staff was courteous and help us cancel our stay. Room was dirty and smelled awful.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us a chance to prove ourselves. Sincerely, Hotel Management
The room had not been cleaned
Business response:
Jonathan, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Looking for a partial refund, very disappointed 3 out of the 4 family members - me, 7 year old daughter and wife got bit by fleas. There was a huge stain on the beds sheets. I asked for new sheets and had to change them myself.
Business response:
Chris, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of a well-appointed room as this type of incident should not be repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
We were there for a lacrosse tournament... the rates were more than $100 more than the night before. Our room was not ready at check in time after a full day of lacrosse... the poor girl at the front desk was also the laundry person, the maid, literally the only person working in a hotel that was completely booked! It was wrong that she was the only person handling all of the many issues therefore, of course she was less than pleased as the patrons were not all patient and understanding of the circumstances... It was expensi... read more
Business response:
Michelle, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback is noted, and it will help us improve our service levels going ahead. Also, we are sorry you felt our pricing to be expensive. Kindly note, we conduct competitive pricing analyses several times, and our pricing is in line with other hotels in our vicinity. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our i... read more
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,445 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.