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Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
- Hotels
- Malvern, PA
About this business
Location details
8 E. Swedesford Rd., Malvern, PA, 19355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not worth the few dollars of savings I selected this hotel because I needed a reasonably priced room, no frills necessary. However, this is REALLY no frills. It was clean, and there was AC (which was important because it was brutally hot that weekend). However, the two evening staff were truly rude and not helpful at all. The hallways stank from smoke, there were no shampoo/soap in the rooms, nor any sheets/blankets for the extra, and it seemed a real hassle for the staff to get them for us. The breakfast was not a breakfast... read more
Business response:
Deborah, thank you for your review. We apologize for the poor service you received from our associates and the smoke smell you experienced while in the hallways. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. Also, know we're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We hope you will give us a chance to redee... read more
Terrible online sales I book the room at KAYAK, but the staff told me that there is NO room when I arrived. And gave me another address. It is much inconvenient !
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We apologize for the inconvenience it caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The sofa bed mattress was 2 inches thick. The breakfast consisted of instant oatmeal and Nature Valley granola bars
Business response:
Thank you for posting a review of your stay. We're sorry for not meeting all your expectations. We will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
The facility is out of date and needs through cleaning. The AC and refrigerstor are extremely loud
Business response:
Please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The young woman at the reception desk was unprofessional in the sense she had an attitude. It was not a welcoming initial experience. Also upon leaving the next the was no "Good Morning" or "How was your stay?".... only this same young woman while checking in another guest holler's out to me "what room were you in". In my experience this is not professional and I will not go back to that location to stay.
Business response:
Thank you for your review. We apologize for the poor service you received from our front desk associates. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
It was the most disgusting hotel I ever stayed at. The mattresses were gross and bloody. The staff was rude and the hallways were dirty. No condition was available and there was only one person available during the evening that made me come to front desk for sheets. They do not bring anything to your room. You must go get your own towels, toilet paper etc
Business response:
Mert, thank you for posting a review of your stay. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us ... read more
I wasn’t impressed with the facility. No coffee in the morning, AC wasnt on when we got in. Room incredibly hot
Business response:
Thank you for being our guest. We're disappointed to read your feedback, and we apologize for your less than stellar stay. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The room was dirty, no sheets for the sofa bed. Nasty people working the desk. Closet door was broken.
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
There was nothing that I like about this property. The rooms are old and the kitchen was dirty. There were no hangers to be found on the property after the girl at the front desk ran around looking for just one. How can you have a closet with no hangers in it. You’re toiletries consisted of one bar of soap. That’s it! The ironing board was falling apart and there is no room cleaning for a two night stay. Included breakfast was coffee, muffin and instant oatmeal. It was not what I expected.
Business response:
Thank you for your review of your recent stay. We are sorry for the cleanliness and maintenance issues you encountered in your suite and also apologize for our breakfast offerings did not meet your expectations. Your feedback will be shared with the appropriate teams for review and action. Please know, bath amenities are available at the front desk upon request. We apologize for your disappointment and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Malvern - Swedesford Rd.
How is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. rated?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. has a 3.3 star rating with 1,455 reviews.
When is Extended Stay America - Philadelphia - Malvern - Swedesford Rd. open?
Extended Stay America - Philadelphia - Malvern - Swedesford Rd. is open now. It will close tomorrow at 12:00 a.m.