Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Thank you for your recent stay and comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the front desk team and shared your concerns so this does not happen again. Thank you once more for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management 

Business response:

Dian, thank you for the glowing review of Extended Stay America. We are thrilled to read about your enriching stay and how much you enjoyed our beautiful, well-maintained accommodations. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Nicole, thank you for returning to Extended Stay America. The highest compliment we can receive is a guest who keeps coming back time after time! We are so glad you continue to enjoy our comfortable accommodations. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Esther, thank you for sharing your ten-star review! We are thrilled to know that you have enjoyed all of your visits with us, and we cannot thank you enough for your kind words. On behalf of everyone at Extended Stay America, we thank you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Kyle, thank you for selecting Extended Stay America for your stay and sharing your review. We are thrilled to know you had a comfortable stay at our well-maintained property and that you were highly impressed with how well our associates treated you. Your praises are appreciated, and we look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Timothy, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management