Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear Bob, Thank you for your positive feedback! We’re delighted to hear that you enjoyed the fast check-in process and the quiet neighborhood during your stay. It's great to know that our convenient location near Walmart and SuperTarget met your needs. We strive to offer great rates and comfortable rooms for our guests. Your satisfaction means a lot to us, and we look forward to welcoming you back to Extended Stay America for another pleasant stay!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re very sorry to hear about the cleanliness issues you experienced in the bathroom. This is not up to our usual standards, and we take your concerns seriously. We will address this with our housekeeping team to ensure that our facilities are properly cleaned and maintained. We appreciate you bringing this to our attention and hope you might consider giving us another chance in the future.Sincerely,Hotel Management 

Business response:

Dear Albina, Thank you for your positive feedback about your stay at Extended Stay America. We are glad you enjoyed the kitchen during your visit. We aim to provide convenience with comfort, and we are thrilled that this has been achieved. We hope to see you again on your next trip!Sincerely,Hotel Management