Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

Business response:

Dear Cynthia, Thank you for sharing your thoughts about your recent stay. We hope you enjoyed your time with us overall. However, we apologize for not meeting all of your expectations. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional.Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for your feedback. We apologize for any confusion regarding your reservation and understand how important it is to stay at the property you expected. We strive to provide a clear and accurate description of our accommodations, and we will work on improving this for future guests. Your input is valuable to us, and we hope you will consider staying with us again for a more satisfying experience. We look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Manoj, Thank you for your feedback! We’re delighted to hear that you had a nice stay with us. It’s our goal to provide a comfortable and enjoyable experience for all our guests. If there’s anything specific that stood out during your visit or areas where we can improve, please feel free to share. We appreciate your support and hope to welcome you back for another great stay soon. You’re always welcome back!Sincerely,Hotel Management