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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The refrigerator had rusty exterior and the room had a musty smell; outdated decor and trash cans in stairwells and end of halls were over flowing in the evening but were emptied in the morning.
Business response:
Dear Deborah, Thank you for reviewing our hotel. Please accept our apologies for a stay that did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We hope you give us another chance to provide you with the exceptiona... read more
Liked that it has a full kitchen however we don’t like that you have to ask for all of the everyday items for the kitchen (coffee maker,toaster,utensils,plates etc….)
Business response:
Dear Elizabeth, We are pleased to see you enjoyed our full kitchen in your room. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Manage... read more
Good choice in Jersey Good place to wind down after a long day.
Nethaj in NJ The place was clean and spacious. The couch had big holes and was torn. There hasn't a mirror in the bathroom, it had been broken and they hadn't replaced it yet, so no mirror for my husband to shave.
Business response:
Dear ARNETHA, Thank you for your feedback. We're glad to hear you found the space clean and spacious. We sincerely apologize for the issues with the couch and the missing bathroom mirror. These are certainly not the standards we aim to provide, and we are addressing these concerns with our maintenance team for immediate resolution. We appreciate you bringing these matters to our attention and hope to have the chance to welcome you back for a better stay in the future.Sincerely,Hotel Management
Hotel is dated and bathroom was not clean.
Business response:
Dear Robin, Thank you for your feedback. We apologize that the condition of the hotel and the cleanliness of the bathroom did not meet your expectations. Ensuring cleanliness is of utmost importance to us, and we will promptly address this matter with our housekeeping team to guarantee it will not happen again. We appreciate your input and are continuously working on improving our facilities. Apart from this, we hope you had a pleasant time and that you will consider giving us another opportunity in the future.Sincerely, Hot... read more
Quick trip, 1 night family trip The room was large. Clean floors and beds. Quick check-in and quick check-out. The breakfast was small with grab and go items (and coffee). We liked the room; it was a quick one-night stay on our way to another location. The room next to us had an upset baby and kids that we could hear in our room, but it was not too bad.
Business response:
Dear Alexandra,Thank you for your fantastic review! We are delighted to hear that you enjoyed the spacious and clean room, as well as the efficient check-in and check-out process at Extended Stay America. We appreciate your feedback on the breakfast and understand that noise can sometimes be an issue. We look forward to welcoming you back on your next trip.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.