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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little outdated, thin walls, but comfy, clean, and decently priced. I had a great night's sleep and felt safe parking my motorcycle overnight.
Business response:
Dear Guest, Thank you for your feedback! We're happy to hear you had a comfortable stay and a great night’s sleep. We understand your concerns about the outdated features and thin walls, and we are actively working on improvements to enhance the guest experience. We're also glad to know you felt safe parking your motorcycle with us. Your feedback is invaluable, and we hope to welcome you back to Extended Stay America soon with an even better experience. Sincerely,Hotel Management
Shower tub drainage is slow. When taking a shower, you will be standing in a 2 inches of water when you are done showering. Hair dryer is room is not working and hotel doesn’t have extra to lend out.
Business response:
Dear Guest, We apologize for the inconvenience caused by the slow tub drainage and the non-functional hair dryer in your room. We understand how frustrating that can be and will address both issues promptly with our maintenance and housekeeping teams. Your comfort is important to us, and we appreciate you bringing this to our attention so we can improve. We hope to provide a better experience on your next visit. Sincerely,Hotel Management
Would stay again It was good. The bed was comfy. I love the full kitchen. The window curtains could be changed but they're not terrible. The sofa bed was a little hard , but my daughter slept on it. Staff was nice so no major complaints.
Na
Business response:
Dear Anaya, Thank you for your feedback! We appreciate you taking the time to share your experience. Guest satisfaction is important to us, and we’re always looking for ways to improve. We hope to have the opportunity to welcome you back to Extended Stay America for an even better experience in the future. Sincerely,Hotel Management
It was a decent hotel for the price. Unfortunately my room was right across from the elevator so we constantly heard people walking by, talking, and the elevator ding. One of the mattresses in my room was broken and I had my babies sleeping in that one. When I say broken I mean it was complete slanted and at a downslope to the headboard. I tried using the blow dryer on my last day there and it was matted in dust, started popping at me and smoking so obviously I did not continue to use it. Flooring in the bathroom was off too... read more
Business response:
Dear Guest, Thank you for sharing your experience. We appreciate your kind words about the team and location, as well as your honest feedback on areas that need attention. Providing a well-maintained and comfortable environment is a priority, and we regret that certain aspects of your stay fell short. Your comments regarding the room condition have been noted, and we will be addressing these concerns with our team to ensure necessary improvements are made. Guest feedback is invaluable in our efforts to enhance the experience... read more
The refrigerator had rusty exterior and the room had a musty smell; outdated decor and trash cans in stairwells and end of halls were over flowing in the evening but were emptied in the morning.
Business response:
Dear Deborah, Thank you for reviewing our hotel. Please accept our apologies for a stay that did not meet your expectations. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We hope you give us another chance to provide you with the exceptiona... read more
Liked that it has a full kitchen however we don’t like that you have to ask for all of the everyday items for the kitchen (coffee maker,toaster,utensils,plates etc….)
Business response:
Dear Elizabeth, We are pleased to see you enjoyed our full kitchen in your room. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again!Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 896 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.