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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It excited all my expectations and more
Room was adequate just no chairs to use to sit at table for eating! First morning of our stay came a knock at the door, air conditioner servicing we were told. "Sorry, I am not dressed so you cannot come in now" I called through the door. "If you don't let us in we will call the police" came the answer. Oh really, what a threat to give to a guest. We settled on a 20-minute delay so that I could get dressed!
Business response:
Dear Guest, We apologize for the inconvenience caused by the lack of seating in your room and the unexpected interruption on your first morning. The interaction you described with our maintenance team is deeply concerning and not reflective of our service standards. We are thoroughly investigating this matter and reinforcing proper protocols with our staff to ensure all guests are treated with respect and courtesy. Your experience is important to us, and we appreciate the opportunity to improve. We look forward to welcoming ... read more
Service was excellent, hotel is dated and worn with not much to offer.
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear you received excellent service from our team, as guest care is always our top priority. We understand your concerns regarding the dated condition of the property and are actively working on improvements to enhance the overall guest experience. While amenities may be limited, we strive to provide comfort and a welcoming atmosphere. Your comments help guide our upgrades. We appreciate your stay and look forward to welcoming you back. Sincerely, Hotel Management
Everything was great except breakfast.
Business response:
Dear Guest, Thank you for your feedback. We're thrilled to hear that your overall experience was great! We apologize for the breakfast not meeting your expectations. We are continuously working to improve our offerings, and your comments are invaluable in helping us enhance our services. We will review the breakfast options to ensure a more satisfying experience for all our guests. We appreciate your understanding and hope that this will not affect your decision to stay at Extended Stay America again.Sincerely,Hotel Manageme... read more
Great stay Easy check in, plenty of towels, the entire room was extremely clean, first floor roo. request was honored.
Employees are nice and attentive
Business response:
Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our employees to be nice and attentive during your stay. Our team is committed to providing friendly, responsive service to ensure every guest feels comfortable and valued. Your positive comments will be shared with our staff as encouragement to continue delivering excellent hospitality. We truly appreciate your support and look forward to the opportunity to welcome you back to Extended Stay America for another great experience. Sincerely, ... read more
My room was clean, its needs more lighting in the bathroom, needs more mirrors when your trying to get 👗
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 915 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.