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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes room was very clean. The only down part about my stay it was not knowing that my room didn’t come with utensils, pots or pans, dish soap, wash rag I would’ve came more prepared so I had to buy several items even though I couldn’t take those items with me back on the plane.
Business response:
Dear Guest, We are pleased to hear that you enjoyed your stay with us and that your accommodations were well-maintained. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to... read more
OK - Nothin special... My room looked nothing like the pictures. The carpet was old and musty. The kitchen came with nothing, not even a fork. I had to request a plate and fork and give my room number to receive the items. No daily cleaning service. Cleaning only comes around every 14 days. Have to empty your own trash, no clean towels daily. People actually live in this hotel. Laundry room was expensive and tiny. Had to dry my clothes for 2 cycles. Would have loved to be able to have at least fresh towels daily but no such ... read more
Business response:
Dear Guest, First, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing t... read more
Melba at check in was amazing.. She had patience with me after finding out about the incidental deposit that was not shown on the 3rd party website!! After a long day driving I had to pay it as the room was paid for and it was late. But again Melba understood my frustrations and calmed me down and that’s how service should be
Very nice area means a lot to me. Friendly staff and the proximity to everything. I will definitely visit again
Business response:
Dear William, We are thrilled to hear you enjoyed the location and felt welcomed by our team! At Extended Stay America, we take pride in creating a convenient and comfortable environment for all our guests. Your kind words mean a lot to us, and we look forward to hosting you again soon for another enjoyable and memorable visit. Sincerely, Hotel Management
Nice
Clean
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,375 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.