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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The staff was super nice. It was home away from home. However I wish they had a hot breakfast.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
The staff was fabulous. Great location. Reasonably priced. Nice hotel!
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were happy with our affordable rates and enjoyed our well-kept property. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The cleanliness of the hotel was less than to be desired
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
They have much larger rooms in comparison to the other Extented Stays I visited. It was very clean and smelled great! Another pleasant surprise.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Nice hotel clean rooms!!/Front desk needs work! This property is very nice. Clean Rooms, friendly housekeeping staff the ladies are awesome!! Front desk staff Kathy is not so friendly and seems to only know the basic Front desk first impression on guests not so good one with her.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We value your feedback regarding our one of the staff as it will help us improve our service moving forward. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Front desk agent needs retrained/Great Place! Stay was great after checkin front desk agent Aamen was not customer friendly. Upon checkin there was another guest checking in before me and she was not helpful at all to him telling him to go to the property next door I felt so inclined I helped the guest myself. Not sure if the gentleman stayed or not. I don’t ask for much so I took care of what I needed. Displaying this kind of service at checkin when multiple guests are present is not hospitality friendly! Property very cle... read more
Business response:
Thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked our well-kept property. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 932 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.