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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good in a pinch The stay was really not bad for the price. I stayed one night. Quiet location 5 minutes away from movies and restaurants. The room is nice size. There were minor appearance issues like tears in the shower curtain and splash’s on the wall but nothing to crazy. The worst thing for me was that the latch lock was broken in our room. But it was one night so I wasn’t too worried.
Business response:
Thank you for choosing Extended Stay America during your visit. We happy glad to know our convenient location close to various places was perfect for your needs and that you loved our spacious accommodations. However, we regret the maintenance issues you encountered. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management.
Toilets. Very sensitive to flush correctly. Had to change rooms. Also, second room have malfunctioning AC. Had to change rooms second time.
Business response:
Timothy, thank you for being our guest. We are sorry for the issues you had in your rooms and regret the inconvenience it caused. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team members to improve our future guests’ experiences. On behalf of everyone here, we invite you and your family to revisit us for an even better experience. Sincerely, Hotel Management
The breakfast does not exist. You did not offer the minimum.
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall pleasant stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The room is very spacious the room is very clean. The thing we did not like is after midnight we did not see anyone at the front entrance and the entrance was accessible to anyone that wanted to enter the building I believe that is a security issue.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the spaciousness of your room. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.