Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Business response:

Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we regret for the cleanliness issue you experienced in your room. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We value your feedback as it will help us improve our service and facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management 

Business response:

Iyana, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management 

Business response:

Thank you for your feedback about your recent stay with us. I am happy to hear that you enjoyed your stay. I am sorry that you did not find our grab and go breakfast to your satisfaction. We do only offer muffins, granola bars, and oatmeal along with coffee, tea and hot cocoa. I will follow up with my team to make sure they are on top of keeping the amenities filled, We hope to have you stay with us again soon.