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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need pots and pan have to ask for them twice no 3 times someone stole my water, ask for extras towels didnot get any..
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. However, we would need more information to address your specific concerns. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
The room was very clean and neat, however, I was disappointed that there was a very small choice of foods for breakfast. In fact, I wouldn't even consider it as breakfast, more as a snack area. There wasn't even any sugar or cream!
Business response:
Thank you for your feedback about your recent stay with us. I am happy to hear that you enjoyed your stay. I am sorry that you did not find our grab and go breakfast to your satisfaction. We do only offer muffins, granola bars, and oatmeal along with coffee, tea and hot cocoa. I will follow up with my team to make sure they are on top of keeping the amenities filled, We hope to have you stay with us again soon.
For the price, I expected a better quality place Front desk customer service was great.. However I was disappointed with poor cleanliness of room, there was trash and empty wrappers behind the dresser and sofa apparently left behind from previous guest. The room had unpleasant odor upon entering the room.
Business response:
Please accept our apologies for your unpleasant experience during your visit. Although youlikef our front desk service, as the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hote... read more
Great as usual
Business response:
Joanne, we are delighted you came back to stay with us again at Extended Stay America because your previous visit was letter perfect. We love reading reviews from satisfied guests, and we look forward to seeing you on your next trip to our beautiful city. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Please upgrade Room was not ready when I checked in. No pool and no computer room.
Business response:
Thank you for your review. We are sorry for not meeting some of your expectations and for the wait time you experienced at the time of check-in. We have shared your feedback with the front desk team to be more diligent in their service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Noise level from the corridor and adjacent room was a discomfort. Other facilities were good.
Business response:
Vijay, thank you for choosing Extended Stay America. We’re glad to know overall you had a pleasant experience, but we’re sorry for the noise you experienced from the other guests of the hotel. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 4.2 star rating with 858 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.