Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Business response:

Please accept our apologies for your unpleasant experience during your visit. Although youlikef our front desk service, as the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hote... read more

Business response:

Joanne, we are delighted you came back to stay with us again at Extended Stay America because your previous visit was letter perfect. We love reading reviews from satisfied guests, and we look forward to seeing you on your next trip to our beautiful city. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for not meeting some of your expectations and for the wait time you experienced at the time of check-in. We have shared your feedback with the front desk team to be more diligent in their service levels. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Vijay, thank you for choosing Extended Stay America. We’re glad to know overall you had a pleasant experience, but we’re sorry for the noise you experienced from the other guests of the hotel. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Robert, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

James, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our courteous associates made for a memorable experience. We appreciate your kind review and look forward to your next stay at Extended Stay America. Sincerely, Hotel Management