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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not provide the room reserved The hotel claimed that they did not have the room I reserved available and blamed Hotels.com for not providing contact information to let me know we would be downgraded. We had to find alternate accommodations for someone in our party since we didn't have enough places for everyone to sleep. One of the rooms smelled really bad and had a broken air conditioner.
Business response:
Thank you for staying with us and providing your candid feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a bette... read more
Dump My smoke alarm went off when I was cooking something And somebody from the front desk called me with a very nasty tone asking me not to open my room door. I explained that it was from cooking. The smoke alarm went off and shortly went on again and she called me with a nasty attitude asking me was I doing anything about it. Staff was basically non existent. Hallways smell disgusting. Not friendly at all.
Business response:
Thank you for being our guest. We regret not meeting your expectations and the disappointment you had. We apologize our front office team was not present at the desk when needed and for the behavior of one of them. We will discuss your comments with them and remind them of our goal to deliver excellent service. We will also utilize your comments about the hallways to enhance our guest experience. We hope to have an opportunity to serve you better in the future. Sincerely, Hotel Management
If you coming for work you want get no sleep the guest are loud..They hallway stinks.It’s dog poop all in the sidewalk..The bed moves every time you sit on it!!I left a day early cause it was so bad!
Business response:
Thank you for your review. We are sorry you were disturbed by the noise from other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Also, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and act... read more
Not satisfied Stayed for the weekend, not very nice looking, very old looking
Business response:
Margaret, thank you for your review. We are sorry our property was not to your expectations and for the unpleasant stay you had with us. We value your feedback and look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.