This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
- Hotels
- Mount Laurel, NJ
About this business
Location details
500 Diemer Dr., Mount Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like it . They are understaff hotel room smells and broke toilet. The tub water goes down extra slow and they do not have breakfast just on the go snacks in the morning . The one person in the lobby is the one doing everything running around with their head chop off.
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
We stayed here because we got cancelled at another hotel at 10pm. We checked in here at 1am. We found a pocketknife in the bed. Its cheap and we didn't die so that's good but we slept (by that I mean with our eyes open and with a light on) on top of the bed with all of our clothes on and left as soon as the sun came up.
Business response:
Jen, it is disappointing to read your review as it indicated we failed in providing you a perfect stay. We apologize for the inconvenience you had when staying here. Your feedback is shared with our housekeeping team to inspect your room and do the needful. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Smell & Noise... definitely a No! The first hour of check in was spent getting pillows from the front desk then having the room fabrezed cause of a foul smell, opening the window to air out said room ( mind you it’s February) then ultimately switching to another room. Then at midnight I had to call the front desk twice cause there was a party going on in the hotel next door which I will say she handled in 15min. Would I stay here again, absolutely not.
Business response:
Jessica, thank you for sharing your feedback. We sincerely apologize for the difficulties you encountered while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Had to ask for the second set of towels, which were very thin. No cups or mugs in the room. Had to ask for those. No ice machine. Elevator was broken for most our stay. Breakfast was a joke. No milk or cream for the coffee, only Cremora. No hot water for tea. Staff was okay. Bed was fine. You definitely get what you pay for. Never again.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Broken elevator... Elevator was out of service during our entire 3-night stay, so we had to lug our luggage up and down three flights of stairs. On the plus side, kitchen was good size and we were able to cook numerous meals using hotel’s pots and pans. Staff was very friendly and helpful, too!
Business response:
Hayato, thank you for reviewing your visit. We're glad to know you were pleased with your well-equipped room and that you liked the service provided by our staff. Regrettably, it seems we fell a little short due to having the elevator down for unanticipated maintenance. We apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
No towels, toilet didnt work, elevator was broken and it smelled. In will never stay there again.
Business response:
Thank you for your review of our hotel. We're sorry for the difficulties you experienced during your stay with us. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have shared your feedback with our housekeeping team, and we will be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
No towels, needed extra pillows, under staffed? ...............................................................
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Fire the housekeeping staff The 1st room the toilet was dirty, hair on sink and shower, and a soiled pad in kitchen trash can. I was moved to a 2nd room the toilet and dried drops of urine on the seat and a ring in the bowl. It was about midnight whn I checked in and I was tired so I just cleaned the toilet before using. The towel was brown after I finished wiping the toilet seat off!!! Again there was hair the shower and there was also soap scum and grime. I felt pretty skeeved out because if housekeepings not at least clea... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place has a 3.5 star rating with 1,370 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place is open now. It will close tomorrow at 12:00 a.m.