Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Angelica 

on Expedia

6 years ago

Fire the housekeeping staff The 1st room the toilet was dirty, hair on sink and shower, and a soiled pad in kitchen trash can. I was moved to a 2nd room the toilet and dried drops of urine on the seat and a ring in the bowl. It was about midnight whn I checked in and I was tired so I just cleaned the toilet before using. The towel was brown after I finished wiping the toilet seat off!!! Again there was hair the shower and there was also soap scum and grime. I felt pretty skeeved out because if housekeepings not at least clea... read more

Stephanie 

on Expedia

6 years ago

I didn’t like this room, first room the tub was clogging up! There wasn’t a phone in the room to call the front desk. The staircase smelled like garbage as it was full. Not the best stay I have had and would not go back. 

Anonymous 

on Expedia

6 years ago

Rude Staff For some reason they kept insisting on charging me for nights prepaid through Hotels.com. If I have documentation my bank will reimburse me so I could care less, but we were given a room we didn't book a few nights. Told it was unavailable. Then told they can pick our room at their discretion. The difference is about 20 bucks, so no big deal, but knowing they had it available and them being rude to my husband wasn't ok... 

Anonymous 

on Expedia

6 years ago

The facilty is older - no problem. Had to move twice, smell, then broken fridge. Staff was very acommodating and friendly. Room was not cleaned well. 

Anonymous 

on Expedia

6 years ago

Close to attractions but out dated and reeks of cigarette smells. 

Uche 

on Expedia

6 years ago

Overbooked!! Decided to book a room after a late wedding ceremony, got to the hotel that published available rooms, with my confirmation and 45mins drive from my location to find myself and three other people being told that they overbooked their rooms and we were left to find other available hotels on our own at 2am in the morning? I blame the hotel for overbooking their rooms and hotel.com for not verifying these rooms after booking. I eventually found a room at an unacceptable type of hotel that I would not dream of going... read more