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Extended Stay America - Philadelphia - Plymouth Meeting - West
- Hotels
- Plymouth Meeting, PA
About this business
Location details
101 Lee Drive, Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great value
Amenities could be better. Staff was extremely friendly.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that our team made a positive impression with their friendliness, and we genuinely appreciate your kind words. We also understand your concerns regarding the amenities and apologize if they did not fully meet your expectations. Your comments have been shared with our team as we continuously look for ways to enhance the guest experience. We hope you’ll consider giving us another opportunity to provide a stay that is not only welcoming but also better equippe... read more
Amenties
Business response:
Dear Guest, Thank you for reviewing your stay. We hope your overall visit was pleasant. However, we regret that there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing. Sincerely, Hotel Management
The highlight was the staff. Everyone was frindly and went out of their way to hold doors open, etc. They were out of some items on the breakfast bar, and the staff happily went to get more items. With that being said, the room was not very clean. The microwave had stuff all caked up underneath. I used a towel to wipe something down. it was gross. The outside didn't look much better. It almost looked melted or something. The toilet had stale pee on the back. The blind was covered with different smudges, fingerprints, and dir... read more
Business response:
Dear Guest, Thank you for taking the time to share detailed feedback about your recent visit. It is wonderful to know that the team provided thoughtful assistance throughout your stay, as delivering genuine hospitality is always a priority. At the same time, we regret the multiple concerns you encountered regarding housekeeping and overall upkeep. What you described falls short of the standards we aim to uphold, and your comments have been shared with the appropriate departments to ensure this does not happen again. We are a... read more
Good for the price. We showed up at 2:30 to check in and the guy would not let us check in until the written time of 3 PM. I’ve never been to a hotel that they would not let you in a half an hour early. It’s not like he said your room is not ready. He just said check in and it is not until 3 PM.
Business response:
Dear Guest, Thank you for sharing your experience with us. We are very sorry to hear that the accommodations did not meet your expectations and that the surroundings left you feeling uneasy. We understand the importance of a comfortable room and a sense of security, and we regret that this was not reflected during your stay. Your feedback will be shared with our team to help us improve both presentation and overall guest care. We hope you will consider giving us another opportunity to provide a more reliable and reassuring v... read more
Nice
It was just ok. People were arguing my first night in the hallway for about 30 mins. The second night, there was smoke on the first floor and the fire department had to come. My nights were not peaceful.
Business response:
Dear Guest, We are sorry to hear that your stay was disrupted by noise and the incident on the first floor. We understand how important a peaceful environment is for our guests, and, unfortunately, these events impacted your comfort. Your feedback is valuable in helping us improve our response and communication during such situations. We hope you’ll consider giving us another chance to provide the calm and comfortable stay you expected. Sincerely, Hotel Management
Staff
Business response:
Dear Rita, Thank you for sharing your feedback. We appreciate your comments regarding your recent stay and are glad that aspects of your visit were satisfactory. We also regret any part of your experience that did not meet your expectations and apologize for any inconvenience this may have caused. Your input is valuable and will be considered as we continue to provide quality accommodations and service. We hope you might consider returning in the future so we can offer a more seamless and enjoyable experience. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Philadelphia - Plymouth Meeting - West
How is Extended Stay America - Philadelphia - Plymouth Meeting - West rated?
Extended Stay America - Philadelphia - Plymouth Meeting - West has a 3.1 star rating with 1,542 reviews.
When is Extended Stay America - Philadelphia - Plymouth Meeting - West open?
Extended Stay America - Philadelphia - Plymouth Meeting - West is open now. It will close tomorrow at 12:00 a.m.