Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear Aribelle, Thank you for taking the time to share your insight. We're genuinely sorry to learn that your visit did not meet your expectations. The absence of essential amenities and maintenance concerns you mentioned are not reflective of the experience we strive to provide. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front de... read more

Business response:

Dear Austin, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our staff excellent and your room clean and comfortable throughout your two-week stay. Providing a welcoming and restful environment, especially for our business travelers, is something we take great pride in. Your recommendation truly means a lot to us, and we are glad we could meet your expectations. It was our pleasure to host you, and we look forward to the opportunity to welcome you back i... read more

Business response:

Dear Yesenia, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear John, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Breigh, Thank you for sharing your positive experience with us. We're delighted to hear that everything is going great during your stay. Our team works hard to ensure each guest enjoys a comfortable and pleasant visit, and it's always rewarding to know our efforts are appreciated. Should you need anything during your stay, please don’t hesitate to reach out we’re here to help. We truly value your continued support and look forward to making your next stay at Extended Stay America just as enjoyable. Sincerely, Hotel Mana... read more