Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear Guest, Thank you for your kind feedback! We're thrilled to hear that you found the room comfortable and clean. Our team works hard to ensure a pleasant stay for all of our guests, and we’re glad to know we met your expectations. We look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the noise and the crowded atmosphere you experienced during your stay. Our goal is to provide a comfortable and peaceful environment for all our guests, and we will work to address these concerns. We appreciate your comments and are committed to improving the guest experience. We hope you will give us another chance to provide you with a more relaxing and enjoyable stay in the future. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts about your recent Extended Stay America's visit. We're glad you found our hotel to be of good value. It is also nice to know you appreciated our pet-friendly policy, convenient location, and friendly staff. However, we apologize for any noise disturbance you may have experienced, and we'll take your feedback into consideration as we continually look for ways to improve our hotel. Please give us the opportunity to show you the improvements we can make. Sincerely,Hotel Management