Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear Guest, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that the room met your expectations, and we sincerely appreciate your decision to stay with us. Thank you for taking the time to provide your feedback. We look forward to the opportunity to welcome you back and to deliver an even more enjoyable experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your feedback with us. We’re glad to hear you enjoyed the coffee and found the breakfast offering to your liking. It was a true pleasure to have you as our guest, and we look forward to welcoming you back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to hear that your room was clean and functional. However, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also regret that the elevator issues, bed noise, and concerns about building access affected the overall comfort and ease of your stay. Feedback like yours is invaluable as it helps us identify areas where we can improve. We hope you will consider giving us an... read more