Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear Guest, We sincerely apologize for the unpleasant odor you encountered during your stay. We understand that enforcement can be challenging at times, and we regret that this impacted your experience. Your comments have been shared with our team to ensure stricter monitoring and quicker response to such violations. We appreciate your input as it helps us improve our guest experience. We hope to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind words and for taking the time to share your experience. We’re pleased to hear that you had a smooth check-in and check-out process and that our staff made a positive impression during your stay. We do, however, apologize for the lack of breakfast during your visit. While we offer a grab-and-go option, we understand this may not have met your expectations, and we are actively reviewing our offerings to better serve our guests. Your feedback is valuable to us. We look forward to welcoming yo... read more

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed a clean and quiet stay, and that our staff made a positive impression with their friendliness and service. Providing a peaceful and welcoming environment is our top priority, and it’s always rewarding to know we’ve succeeded. Your comments motivate our team to continue delivering great hospitality to all our guests. We truly appreciate your stay at Extended Stay America and look forward to welcoming you back on yo... read more

Business response:

Dear Guest, We apologize for the inconvenience caused by the lack of housekeeping during your two-night stay and the repeated requests needed for a pillow. While we’re glad to hear our team responded quickly with a hairdryer and operated efficiently, we’re sorry if the service didn’t feel warm or welcoming. Your feedback is invaluable and will be used to improve both responsiveness and hospitality. We appreciate your patience and hope to provide a more comfortable and friendly experience next time. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, Thank you for your kind feedback! We're thrilled to hear that you found the room comfortable and clean. Our team works hard to ensure a pleasant stay for all of our guests, and we’re glad to know we met your expectations. We look forward to welcoming you back to Extended Stay America soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the noise and the crowded atmosphere you experienced during your stay. Our goal is to provide a comfortable and peaceful environment for all our guests, and we will work to address these concerns. We appreciate your comments and are committed to improving the guest experience. We hope you will give us another chance to provide you with a more relaxing and enjoyable stay in the future. Sincerely,Hotel Management