Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear chaleah, Thank you for your wonderful review and for taking the time to share your experience at Extended Stay America. We’re thrilled to hear that you found your stay very comfortable, clean, and spacious. Our team works diligently to maintain a welcoming and well-kept environment, and your kind words are truly appreciated. Guest satisfaction is our top priority, and it’s rewarding to know that we met your expectations. Your feedback encourages us to continue delivering the highest level of service and care. We look fo... read more

Business response:

Dear Nelson, Thank you for sharing your thoughts with us. We are glad to know you had an overall positive experience, and we appreciate your kind words. We understand your disappointment regarding the breakfast offering, and we’re sorry it didn’t meet your expectations. As an extended stay property, our breakfast is designed to be simple and convenient, though we recognize the value of a more substantial option. Your feedback is important and will be shared with the appropriate team as we continue to explore ways to enhance ... read more

Business response:

Dear Austin, Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you found our staff excellent and your room clean and comfortable throughout your two-week stay. Providing a welcoming and restful environment, especially for our business travelers, is something we take great pride in. Your recommendation truly means a lot to us, and we are glad we could meet your expectations. It was our pleasure to host you, and we look forward to the opportunity to welcome you back i... read more

Business response:

Dear Yesenia, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear John, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Aribelle, Thank you for taking the time to share your insight. We're genuinely sorry to learn that your visit did not meet your expectations. The absence of essential amenities and maintenance concerns you mentioned are not reflective of the experience we strive to provide. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front de... read more