Extended Stay America - Philadelphia - Plymouth Meeting - West

Business response:

Dear Guest, Thank you for sharing your feedback. We appreciate you noting the positive aspects of your stay and regret that your interaction with our team did not meet expectations. Providing courteous and welcoming service is important to us, and your comments have been shared for review and improvement. We apologize for any disappointment this may have caused and value your input as we continue to work to enhance the guest experience. We hope you will consider staying with us again in the future and allow us to provide a w... read more

Business response:

Dear Guest, Thank you for sharing your experience! We’re glad to hear your accommodations were generally clean and comfortable. We sincerely apologize for the oversight with the refrigerator, as this does not meet the standard we aim to provide. Your feedback has been shared with our team to prevent similar issues in the future. We appreciate your choosing Extended Stay America and hope to welcome you back for an even smoother, more enjoyable stay. Sincerely, Hotel Management