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Extended Stay America - Philadelphia - Plymouth Meeting - West
- Hotels
- Plymouth Meeting, PA
About this business
Location details
101 Lee Drive, Plymouth Meeting, PA, 19462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed wasn’t what I thought it would be. The sheets didn’t fit. Before I left I asked house keeping if he could give me clean sheets and make the bed he said that he would. I came back @ 1:00 in the morning my bed wasn’t made and I didn’t have clean sheets. I had to go downstairs and get sheets and make my bed. Also I don’t like that the lights come on by themselves at a certain time. It kept waking me up when they came on. I booked @ the wrong hotel. I thought I was booking with Springhill Suites.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that certain aspects of your stay did not align with what you had anticipated, particularly regarding the bedding and the follow-up on your request for fresh linens. We also appreciate you mentioning the lighting concern, as comfort during rest is very important. Your comments are helpful and will be taken into consideration as we continue working to enhance the overall guest experience. We are grateful you chose to stay with us and value your input. Since... read more
Room was clean staff wasn't very friendly
Business response:
Dear Guest, Thank you for sharing your feedback. We appreciate you noting the positive aspects of your stay and regret that your interaction with our team did not meet expectations. Providing courteous and welcoming service is important to us, and your comments have been shared for review and improvement. We apologize for any disappointment this may have caused and value your input as we continue to work to enhance the guest experience. We hope you will consider staying with us again in the future and allow us to provide a w... read more
Friendly staff and clean room.
Room was pretty clean, refrigerator had half eaten sandwich in it.
Business response:
Dear Guest, Thank you for sharing your experience! We’re glad to hear your accommodations were generally clean and comfortable. We sincerely apologize for the oversight with the refrigerator, as this does not meet the standard we aim to provide. Your feedback has been shared with our team to prevent similar issues in the future. We appreciate your choosing Extended Stay America and hope to welcome you back for an even smoother, more enjoyable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Plymouth Meeting - West
How is Extended Stay America - Philadelphia - Plymouth Meeting - West rated?
Extended Stay America - Philadelphia - Plymouth Meeting - West has a 3.1 star rating with 1,693 reviews.
When is Extended Stay America - Philadelphia - Plymouth Meeting - West open?
Extended Stay America - Philadelphia - Plymouth Meeting - West is open now. It will close tomorrow at 12:00 a.m.