Extended Stay America - Phoenix - Airport

Business response:

Dear Ryan, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers to prevent this from happening again. We hope the rest of your stay was enjoyable and you will consider us again when you return to the area.Sincerely,Hotel Management 

Business response:

Dear Ivan, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the area! It's so nice to read how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management 

Business response:

Dear Adriana, Thank you for staying with us. We are glad that you had a pleasant stay overall. However, we are disappointed we did not meet your expectations regarding the location. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Managemen... read more

Business response:

Dear La Shawn, Thank you for sharing your excellent review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need. Therefore, we especially appreciate your lovely comments recognizing the service, and we will surely share your compliments with the entire team! Thanks again, and we hope you will stay with us soon. Sincerely,Hotel Management