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Extended Stay America - Phoenix - Airport
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3421 E. Elwood St., Phoenix, AZ, 85040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to airport, although no shuttle service. Bed was very comfortable. Continental breakfast was just a cart with packaged snacks.
Business response:
Thank you for choosing Extended Stay America for your needs. It feels good to know you enjoyed the convenience of our location and that you a restful night’s sleep in your cozy bed. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On behalf of everyone here, we invite you to stay with us again. Sincerely, Hotel Management
will do it again Love it very fast and efficient
Business response:
Jasmine, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
The customer service was great but the room didn’t look clean. Comforter was stained, curtains had some kind of paste on them, and mattress was also stained.
Business response:
Thank you for being our guest. Although you liked certain aspects of your stay, We offer our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. We hope you will consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
My friends and I had stayed for the weekend and there really is not anything bad to say about the hotel...although it did seem a bit dirty and not as clean as I would expect a hotel to be...odd odors in the halls, dingy paint, and the duvets on the beds looked like they should be bleached. We only really needed a place to crash at night, so this worked out fine for that!
Business response:
Thank you for being our guest. We're glad to know overall you had a pleasant time with us, but we're sorry for the cleanliness and odor issues you encountered during your stay. We assure you that we have shared your feedback with our housekeeping team, and we’re working with them in order to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
No counter in bathroom, none. No sheer curtain on window so everyone can see in room when curtain is open, and I was on first floor facing parking lot. No store in hotel or small items. No ice machine. Bare bones.
Business response:
Thank you for taking the time to provide feedback regarding your stay with us. We apologize for the issues you experienced during your visit. We truly appreciate your comments and will share them with our team to take corrective action. It's our goal to provide an excellent customer experience, so we hope you will give us an opportunity to redeem ourselves on a future visit to our hotel. Sincerely, Hotel Management
Casual
Business response:
Taylor, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport
How is Extended Stay America - Phoenix - Airport rated?
Extended Stay America - Phoenix - Airport has a 4.3 star rating with 1,732 reviews.
When is Extended Stay America - Phoenix - Airport open?
Extended Stay America - Phoenix - Airport is open now. It will close tomorrow at 12:00 a.m.