Extended Stay America - Phoenix - Airport

Business response:

Dear Guest, We are pleased to know your accommodations were well prepared and met expectations in that regard. At the same time, we understand that overall presentation and atmosphere contribute greatly to the guest experience. Our properties are designed to provide practical comfort, and we continually evaluate enhancements to ensure a welcoming environment throughout the building. We value you taking the time to provide your thoughts, and hope to have the opportunity to welcome you again in the future for another stay. Sin... read more

Business response:

Dear Guest, We are pleased to hear that the accommodations met your needs and provided a suitable place to rest during your visit. Value and comfort are important considerations for many travelers, and we appreciate your balanced perspective. Guest feedback helps us better understand what matters most and guides ongoing efforts to enhance the overall experience. We are grateful you chose to stay with us and hope to welcome you again in the future for another comfortable and convenient visit. Sincerely, Hotel Management 

Business response:

Dear Guest, What really stands out is how convenient everything felt during your brief visit. We’re glad the easy transportation options, late-hour morning offering, and in-room meal delivery helped make things simple and stress-free. At Extended Stay America, we aim to support travelers with practical comforts that fit tight schedules and quick trips. Thank you for sharing your experience, and we’re happy to know it worked so well for your travel needs. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate guests who offer insight into how shared amenities are experienced during their stay. Morning offerings and common areas are designed to provide a simple and convenient start to the day, and guest feedback helps us evaluate how these features are perceived. Your comments have been noted and shared with our team as part of ongoing efforts focused on comfort and accessibility. We value your perspective and hope you will give us another chance to provide you with the hospitality we are known for on you... read more

Business response:

Dear Guest, Thank you for your kind words! We are delighted to hear that our friend's team left a great impression through their warm and welcoming hospitality. It is our pleasure to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We look forward to seeing you again soon at Extended Stay America. Sincerely, Hotel Management