Extended Stay America - Phoenix - Airport - Tempe

Business response:

We want to offer our sincere apologies for the inconvenience caused due to the reservation issue and that our associates did not communicate about it. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We hope you give us an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management 

Business response:

Monique, thank you for letting us know about the rudeness of one of our staff members. We are extremely concerned with this behavior, and we apologize for this disrespect. Appropriate action has been taken to ensure this is not repeated. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Dan, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We hope that you will give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management 

Business response:

Thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hot... read more

Business response:

Thank you for being our guest and for reviewing your stay. We appreciate your feedback about our housekeeping services and apologize for your disappointment. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh towels and whatever you need during your stay. We apologize for any miscommunication about this during check-in. We hope you consider staying again the next time you are in the area. Sincerely, Hotel Management