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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I booked it said breakfast included... if coffee and a tiny muffin or half size granola bar sounds good then you will be ok, otherwise you may just assume no breakfast. It also states, fitness center, well it was a closet sized room with a treadmill and stair stepper - not exactly a fitness center. Room was clean and people were nice - just depends what you are looking for.
Business response:
Thank you for evaluating your stay with us. We're glad to know you liked your well-kept room and that you were impressed with the service provided by our staff. However, we're sorry for not meeting some of your expectations. We have discussed your feedback regarding our grab-and-go breakfast with ourwith our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will return so we can make it up to you. Sincerely, Hotel Management
This hotel was run down and lacked the normal amenities of suite type hotels. Plates, silver water had to be asked for. Then when asked hotel staff indicated they ran out of soap to clean what they had on hand. Also no ice on the property at all.
Business response:
David, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not com... read more
Not as good as last time It was awkward not as good as last time. Not even 50% of that
Business response:
Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
Our room was not ready when we arrived. The room we were placed in only had one air conditioning unit and that had not been turned on prior to arrival. We were in Phoenix, AZ so I was hot all night because the air from the living area had to make its way into my bedroom. It never really made it. The breakfast area didn’t look very clean and the amenities are very out dated. This location needs a remodel.
Business response:
Nora, we apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Dirty Room Had to switch rooms at 2am had to wake my kids up at 2am because somehow the toilet was backing up. And the room was not cleaned at all. I had to personally wipe the couch down because it had visible food stains. The hardwood floors where not clean had trash on the floor. The skirt of the mattress was dirty with food stains and uneven. There was trash behide the night stand. I have video but too discussing of the backed up toilet... Would really like a REFUND please.. And when checking out the hotel tried to charg... read more
Business response:
Karen, a well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem isn’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Michael, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Bathroom sucks !!! Bathroom door doesn't lock and way to close to living space. Fan in bathroom doesn't work. Shower head barely drips water out, took me an hour just to get all the soap and shampoo off of me. Kevin was the only pleasant thing about my stay, he was very kind and quick to help with room needs.
Business response:
Joseph, please accept my sincere apology for the difficulties you encountered in your bathroom. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I was told intially that I could check in a family In need by 1230 /100 since this location is slow . I explained to the gentleman that they were needing shelter from the heat and how soon could I check them in . They checked in at 1230 but they called me and I spoke with front desk she advices me it would be 15$ plus tax early check in I told her the other guy made no mention she copes attitude and said there’s a big difference between 1230 and 3 pm ! Age there told me she’s would let the guy who told otherwise that he was ... read more
Business response:
Thanks for choosing us for your visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Dirty Staff was nice, but hotel was disgusting and the tv channels were fuzzy.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.