Extended Stay America - Phoenix - Airport - Tempe

C. 

on Expedia

7 years ago

So bad I walked out. Checked in - room unsanitary. Cockroaches on floor. Carpet dirty and smelled. No shampoo in bathroom, so asked front desk and she informed me they were completely out. Didn't feel safe in the neighborhood. 

Bianca 

on Expedia

7 years ago

Biggest Mistake Rooms are very dirty and old. For the price they charge not worth it at all. 

Wilfredo 

on Expedia

7 years ago

Worse hotel and customer service And no supervisor Worse hotel review ever I got there to check in and told me it was sold out and top of that my License and credit card got stolen by some crackhead and the front desk guy didn’t want to be helpful until I actually called the police. Eventually I got it back but had to go through a lot of problems. 

Julio 

on Expedia

7 years ago

Blanket was dirty had hair from like 50 people 

Gina 

on Expedia

7 years ago

Disappointment At check in, I saw that they were VERY short staffed. The manager was cleaning the room as I arrived and later that evening I found that there was dog urine on my comforter, the toilet was not clean and there were dirty spots all over the floor. Obviously, the comforter was not even changed after the supposed “cleaning.” Also saw old napkins under one of the chairs in the “dining” area. I was there for 5 nights and did not see anyone with a cleaning cart until I went to check out on day 6. There are kitchens ... read more

Anonymous 

on Expedia

7 years ago

It’s as if the room was not cleaned prior to our arrival. The counter was sticky the floor was dirty and the couch was dirty. 

Leslie 

on Expedia

7 years ago

Epic fail Hotels.com Epic fail Hotels.com I booked this hotel for my husband and when he arrived, they didn't have a room for him. Late at night, he had to drive around and find a place to sleep. 

Regina 

on Expedia

7 years ago

Dissatisfied stay! Took a shower & drying my hair with towel & unwrapped my hair & there were blonde hairs falling out towel. I go to the bed & the wood flirts were not swept up & I had to put socks on to keep feet clean. I go to pull the covers back & found blood on the blanket. I immediately called the front desk & complained!! 

Lisa 

on Expedia

7 years ago

Can't breathe This hotel is pet friendly and the smell of wet dog wreaked in our room. Tried to get the windows open for fresh air and they only open 2 inches because of lock. Bathtub backed up immediately. Went to front desk to discuss both issues. Guy at desk came up with bottle of febreeze and admitted the smell was horrible. My boyfriend has asthma and it made it very hard for him to breathe. Went down for the breakfast and it was coffee and instant oatmeal. All the containers were empty for the sugars. I asked the atten... read more