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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom toilet and shower had what looked like pubic hair everywhere
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
So bad I walked out. Checked in - room unsanitary. Cockroaches on floor. Carpet dirty and smelled. No shampoo in bathroom, so asked front desk and she informed me they were completely out. Didn't feel safe in the neighborhood.
Business response:
Thank you for reviewing our hotel. We failed in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Biggest Mistake Rooms are very dirty and old. For the price they charge not worth it at all.
Business response:
Bianca, thank you for choosing our hotel. We are disappointed to know that you felt your accommodations were not clean. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked something during your stay. We will discuss your feedback with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you back our way. Sincerely, Hotel Management
Worse hotel and customer service And no supervisor Worse hotel review ever I got there to check in and told me it was sold out and top of that my License and credit card got stolen by some crackhead and the front desk guy didn’t want to be helpful until I actually called the police. Eventually I got it back but had to go through a lot of problems.
Business response:
Thank you for being our guest and for taking time to leave feedback. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not typical, and we will take immediate action to ensure these issues are properly addressed. Thank you again for being our guest, and we hope you will consider giving us a second chance in the future. Hotel Management
Blanket was dirty had hair from like 50 people
Business response:
Julio, thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawback. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Disappointment At check in, I saw that they were VERY short staffed. The manager was cleaning the room as I arrived and later that evening I found that there was dog urine on my comforter, the toilet was not clean and there were dirty spots all over the floor. Obviously, the comforter was not even changed after the supposed “cleaning.” Also saw old napkins under one of the chairs in the “dining” area. I was there for 5 nights and did not see anyone with a cleaning cart until I went to check out on day 6. There are kitchens ... read more
Business response:
Gina, please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again when in the area. Sincerely, Hot... read more
It’s as if the room was not cleaned prior to our arrival. The counter was sticky the floor was dirty and the couch was dirty.
Business response:
Thank you for staying with us and for reviewing your experience. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for falling short of providing you the spotless room you expected upon arrival. Your feedback has been shared with our housekeeping team to make sure we are following all procedures when readying a room for an incoming guest. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Epic fail Hotels.com Epic fail Hotels.com I booked this hotel for my husband and when he arrived, they didn't have a room for him. Late at night, he had to drive around and find a place to sleep.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Dissatisfied stay! Took a shower & drying my hair with towel & unwrapped my hair & there were blonde hairs falling out towel. I go to the bed & the wood flirts were not swept up & I had to put socks on to keep feet clean. I go to pull the covers back & found blood on the blanket. I immediately called the front desk & complained!!
Business response:
Regina, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.