Extended Stay America - Phoenix - Airport - Tempe

lissa 

on Expedia

7 years ago

Terrible experience They overbooked and we lost our room even though it was paid for. We had no where to stay and it left is in an awful position. The staff was rude and unaccommodating. 

Anonymous 

on Expedia

7 years ago

Worst hotel The room was dirty. Had bugs in the bed & staff was horrible. They did offer a free stay but that doesn’t make up for the stay 

Anonymous 

on Expedia

7 years ago

If you have any standards don't stay here This so-called Hotel looks deceivingly comfortable and equality but don't be fooled it is not it is a bare minimum hotel with transience and just questionable people hanging all around inside and out people sitting in their cars for hour or two at a time for no apparent reason trash outside almost every day thrown in parking lots bags of trash sitting next to trash cans 34 years and I was there in and out once 4/10 days and only heard the vacuum being run once down the hallways you h... read more

priiya 

on Expedia

7 years ago

You mentioned cont. breakfast included, but none. No daily room makeup, no continental breakfast even no supply of body lotion. 

Alex 

on Expedia

7 years ago

Really dated Halls and stairwells and elevator looked like they hadn't been cleaned or vacuumed in a month. Furnishings in room were extremely dated. While the description on the website says that room is fully equipped with kitchenware, there was not a single dish in the room, not even a drinking glass! Nor coffee maker, etc. I learned at check-out that you need to ASK for them. I've never in my 65 years been to a hotel where you need to ask for a drinking glass. 

Susan 

on Expedia

7 years ago

WORST HOTEL I'VE EVER STAYED IN Absolutely horrible hotel. I only gave it four stars for the girl at the front desk. Otherwise awful. I spent my first 2 hours in the room re-booking for another hotel the next night. It had a kitchenette but no mugs, plates etc. The TV barely got any channel s and they were staticky. There was randon "human" hair on both the couch and bed. All through the night it sounded like the fridge was going to take off. The A/C did not work, regardless of the settings. The hotel is completely removed f... read more

Anonymous 

on Expedia

7 years ago

Don’t expect extended stay items.... This is an extended stay hotel which means that if they have kitchens in the rooms they should have some basic kitchen items. We asked upon arrival (since they weren’t already in the kitchen, nothing was) for the basics like pot, pan, plates, cups ect. We got two plates and silverware and they promised they would bring more items. Four days into our stay we received a small sauce pan and that was because my husband ran into someone in the hall taking it from another room. We called daily ... read more