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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, the property seems rather nice. The staff member's demeanor on arrival was somewhat apathetic. She was helping another customer and her affect was unwelcoming. When we got to our room, it smelled like animal urine. There was animal hair all over the mattress of the fold out sofa. We checked out immediately, but the staff member who took over the woman did not know how to navigate problems. He asked the woman on staff who had checked us in for help and she left in the middle of his plea for help without acknowle... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
I didn’t like how it said I have a two bed booked but when I can to check in it was a 1 bed, pull out bed and a rolling bed.
Business response:
Thank you for taking the time to write a review. We apologize for being unable to provide you the room you had reserved. We also regret your disappointment. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Staff was rude, rooms were in need of updating, there was a dish washer but not an oven, when it’s an extended stay???? Equipment didn’t work half the time, their “fitness” room is two machines with one not even functional.
Business response:
Keirstin, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit... read more
Run and don't look back!!!!!!! It was horrible and the service was worse. I cancelled my reservation, extended stay billed me anyway tried to speak with management-nothing and now I have to file a claim with my bank. Worse experience ever will never use again.
Business response:
Dear Kathleen, thank you for sharing your concerns with your review. We are so sorry you experienced some difficulties cancelling your reservations. We are also sorry this has not been resolved to your satisfaction as of today. We would appreciate additional information so we may properly investigate and follow up with you. We will be happy to take a closer look at the cancellation details. Thank you again and we look forward to speaking with you. Sincerely, Hotel Management
The rooms stunk like fish could sleep...if you are looking for breakfast at the lobby this is not the place
Business response:
Thank you for your review. We apologize for the odor you experienced in your room and for not meeting your expectations with our grab-and-go breakfast. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Managemen... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Expedia bilked my card before I got to hotel when I checked pay on arrival. The air conditioner was loud. One little bar of soap is all that was available. Bathroom was dirty, so I cleaned it. No sheets on pull out bed and they knew I had my son with and was needing to using it. I had to go down stairs to get sheets, they didn’t offer to bring up.
Business response:
Thank you for staying with us and providing your feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We encourage you to try us again in the near future, and we are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.