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Extended Stay America - Phoenix - Airport - Tempe
- Hotels
- Tempe, AZ
About this business
Location details
2165 W. 15th St., Tempe, AZ, 85281, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was old and dirty. Also rooms had a bad odor in them.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Dirty and Unkept. This hotel is not very good. The room I stayed in was not clean at all. There was bloody snot on the bathroom wall next to the light switch. The pillows wreaked of someone else’s sweat and the tv remotes were completely worn out and barely functional. I will not stay at this hotel ever again and cannot recommend it to anyone.
Business response:
Robert, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider coming back so we can make your next trip... read more
No coffee maker in rooms, couch smelled horribly lile urine and heater was broken
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have relayed your concerns with the respective teams, and we will be working diligently to identify and fix the problems. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you will give us a second chance to deliver the type of experience you should al... read more
The check-in clerk was in bad mood. Some guy in shorts and cut off t shirt was i am not sure what, maintenance, security ? He looked like homeless person. The property is old and in bad need of repairs or up date. Hallways n rooms smell bad. All of tjis for the outrages price of 200$. The Radisson a very nice place wss only 90$. I wouldd have cancelled the night but had no place else to go.
Business response:
Thank you for taking the time to review your stay. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please be assured we will share your feedback with our management to know where we can make improvements and enhance future guest experiences. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Sincerely, Hotel Management
Not recommended The smell of marijuana lingered in the hall to our room, and came from the bathroom vent. Bedding was needed for the pull out. I was told they could provide bedding but no pillows. After a half an hour I called down again, and was told they had other requests ahead of ours. I offered to go down to the front desk, and was asked to give them an extra 5-10 minutes. There was two sheets and a blanket. No mattress pad or additional cover. Bedding is low thread count, scratchy, and blankets are at least 10 years ol... read more
Business response:
Dear Lisa, thank you for being our guest, and for providing us with your welcomed feedback. It is unfortunate that you did not enjoy your stay with us. We appreciate your comments about the overall condition of the hotel.We are having similar discussions, andwe have shared your feedback with the appropriate individuals in our organization who are finalizing our future refresh. In the meantime, we will work on making sure our rooms are well appointed and our guest's needs met. We hope you will continue to select us as your ho... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Lourdes, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This was our first stay at a Extended Stay America. This hotel was the dirtiest hotel I've ever stayed out. The towels were so dirty we couldn't take a shower. The sheets had yellow stains on them and the halls had a terrible smell but they were good in comparison to our room which smelled of urine. It was truly a health risk. We left but there was no one at the front desk to complain to so we had to leave a note and our keys. I did call for a refund and they say it was authorized and sent to Expedia. We are now just waiting... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help y... read more
Frequently asked questions about Extended Stay America - Phoenix - Airport - Tempe
How is Extended Stay America - Phoenix - Airport - Tempe rated?
Extended Stay America - Phoenix - Airport - Tempe has a 3.2 star rating with 2,207 reviews.
When is Extended Stay America - Phoenix - Airport - Tempe open?
Extended Stay America - Phoenix - Airport - Tempe is open now. It will close tomorrow at 12:00 a.m.