Extended Stay America - Phoenix - Airport - Tempe

Juan 

on Expedia

a year ago

There was way too much noise at this hotel! The breakfast was limited and I waited at the desk to be checked in for over 15 minutes Also there was a roll of used toilet paper in my bathroom and clogged bathroom sink 

Kevin 

on Expedia

a year ago

The room had a kitchenette and the table was uneven, the mattress on the hide-a-bed was severely stained, the room looked outdated. 

Colin 

on Expedia

a year ago

Our flight got delayed and we arrived after midnight only to find out that they didn’t hold the reservation we made with our credit card. I figured they would just charge my card if we didn’t cancel, but instead they gave our room away. The woman running the front desk didn’t seem to care much and was fine sending our family of 5 out on the street to try and find another room around 1:00am. She said they had 3 rooms left but wanted to gouge me for them claiming it would be an early check in despite me saying we would be out ... read more

Chris 

on Expedia

a year ago

We arrived late because our flight was delayed and then our rental car wasn’t available. We were told we couldn’t check in for 1-2 hours because the computers were auditing and there was no way to check us in. We were also told that since we arrived after midnight we would be charged an extra nights fees at almost double the cost we originally booked for. We left and found 2 rooms at the hotel next door, who will gladly get our business from now on! 

Christine 

on Expedia

a year ago

What a dump! The room looks nothing like the photos. Everything looks dirty and dated. The entire second floor smelled of pot. Our room stunk so bad I requested a change of floor. I also had to bring up an armload of bedding myself for the fold out couch as there wasn’t any in the room. The third floor had no smell but our fold out couch mattress was so stained and disgusting that I couldn’t let any of us sleep on it. We ended up sleeping two in one double and 3 in the other since we had been travelling for 16 hours and exha... read more

Candido 

on Expedia

a year ago

Stay away Horrible! My son got bit on his legs and arms with what looks like bed bites! 

TERRENCE J 

on Expedia

a year ago

There was no utensils, plates, pots and pans that are usual available in the cabinets at extended stays. Fold out coach bed had stains all over it. furniture was out dated. The shower head needs to be replaced. The hotel had a general dirty feeling. 

Pat 

on Expedia

a year ago

Never again stay there!!! Old, dirty, smells!!! Desperately needs reno and maintenance.