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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff
Business response:
Dear Guest, We are pleased to learn that your experience at Extended Stay America was positive. It is encouraging to know that our staff made a favorable impression. We look forward to the opportunity of welcoming you back on your next visit. Sincerely, Hotel Management
It was spacious
Location was good. Close to airport
Business response:
Dear Guest, Our location near the airport is something many travelers appreciate, and we are glad this worked well for your plans and helped make the stay smoother. Your feedback is appreciated, and our team would be happy to welcome you back again whenever travel brings you this way for another comfortable visit. Sincerely, Hotel Management
Clean room, friendly staff, great location
Business response:
Dear Guest, We appreciate you taking the time to share your positive feedback. Maintaining clean accommodations, ensuring attentive service from our team members, and offering a convenient location are key priorities for us, and we are pleased to learn that your experience aligned with these standards during your visit. We look forward to the opportunity to welcome you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management
Staff was fine , Rooms where not up to the standards for the area, no ice machine and no ice in the fridge, coffee was good, but the breakfast muffins where stale. The rooms are in need of a serious upgrade along with furnishings! We where in room 131 it sure doesn't look like the one's portrayed in pictures you show !
Business response:
Dear JOHN, We appreciate your acknowledgment of the team and are glad you enjoyed the coffee offerings. At the same time, we understand that certain aspects of the accommodations and amenities did not align with your expectations. Your comments regarding the condition of the room and overall presentation are valuable and will be taken into consideration as we continually evaluate enhancements to our property. We also recognize how important it is for guest experiences to reflect what is presented. Thank you for your candid f... read more
Staff was courteous, room was clean and quiet.
Clean, quiet, nice staff.
Business response:
Dear Guest, We are delighted to know you enjoyed a peaceful atmosphere and welcoming service from our team. Creating a comfortable and relaxing environment is always our goal. We truly appreciate you taking the time to share your experience and look forward to welcoming you back again soon. Sincerely, Hotel Managemen
Stay here frequently. Clean, quiet, great staff, nice warm pool. Conveniently located.
big clean room and friendly staff.
Business response:
Dear Guest, Thank you for taking a moment to share your experience with us. We’re so glad you enjoyed the spacious accommodations and recognized the warm service our team provided. Ensuring a comfortable space paired with attentive hospitality is always our goal. All of us here at Extended Stay America truly appreciate your kind comments and look forward to hosting you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,990 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.