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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No full breakfast just a coffee bar (it should state this in the description for the hotel). Pool was ok but lots of leaves and leftover towels. A front desk clerk was more busy with phone calls and I asked but couldn't get any pillows. Only two towels for eight people in a room.
Business response:
Dear Guest, We understand how important it is for expectations to be clear and for service to feel attentive throughout your stay. As a limited service property, our breakfast is designed as a grab-and-go offering, though we recognize this may not have been clearly communicated, and your feedback will help us improve how this is presented to future guests. We also understand the frustration around the pool condition and difficulty receiving assistance, as well as the need for adequate room essentials, and your comments will ... read more
Clean, quiet , convenient location
Never went
Business response:
Dear Guest, We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments are important and will help guide future improvements. We hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
Was here for once night for a wedding. Basic needs but room was clean and bed comfortable. Price was high but the least expensive in the area for this time of year.
Room was clean and spacious
Business response:
Dear Guest, We are pleased that the spacious and comfortable accommodations created a positive experience. Knowing expectations were met truly means a lot to our team. It was our pleasure to host you, and we look forward to welcoming you back to Extended Stay America whenever your travels bring you this way again. Sincerely, Hotel Management
Easy checking in and checking out,
Staff
Business response:
Dear Guest, We are pleased to learn that your experience at Extended Stay America was positive. It is encouraging to know that our staff made a favorable impression. We look forward to the opportunity of welcoming you back on your next visit. Sincerely, Hotel Management
This was listed as "breakfast included." The offerings were coffee, muffins, instant oatmeal and nutrigrain bars. Should at least have juices and something warm.
Business response:
Dear Guest, Thank you for selecting Extended Stay America for your accommodation needs. Our foremost priority is to ensure that your experience in every aspect of our hotel is exceptional, and we hope to have met those expectations. We also value your suggestions for improving our breakfast offerings. Please be assured that we will carefully consider your feedback as we strive for continuous improvement. We look forward to the opportunity to welcome you back. Sincerely, Hotel Management
Overall I give this a 2.5. Very low end facility. Hallways smell odd..(old?). Absolutely a bare bones room. You have to ask for every little item. Floors were dirty upon realizing after wiping up a small water spill. Haven’t had a hotel room in near 15 yrs that didn’t have a hair dryer.
Business response:
Dear Guest, We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed for guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Also, we take cleanliness very seriously, and we will ensure our team pays closer attention to this. We value your perspective and hope you revisit so w... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 3,028 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.