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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice But the hidabed was really small and my daugher's 12 year old son barely fit on it. Her oldest son had to sleep on the floor also. The breakfast offered was a granola bar, and muffins, and oatmeal.They were almost gone when they got down there at 7am.The oatmeal was already gone then too. They did enjoy the pool and hottub.
Staff was amazing
The room was good
Business response:
Dear Guest, We’re glad to hear that you enjoyed your room! Creating a comfortable and relaxing space for our guests is always a priority, and it’s wonderful to know that this part of your stay met your expectations. Our team at Extended Stay America appreciates your feedback and looks forward to welcoming you back for another pleasant visit. It’s always rewarding to hear when guests feel at ease during their time with us. Sincerely, Hotel Management
It was listed that the property included breakfast. A breakfast strawberry bar does not count as breakfast - this was misleading.
Business response:
Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Ax work fine breakfast could have been better
Friendly, polite desk clerk. Room clean. Great location.
Business response:
Dear Guest, A welcoming first impression can truly set the tone for a visit. At Extended Stay America, we’re happy to hear that your arrival felt pleasant and that your accommodations met expectations. It’s also great to know the surroundings worked well for your plans. Thank you for sharing your experience. We appreciate your feedback and look forward to hosting you again whenever your travels bring you back. Sincerely, Hotel Management
Wow! These was an amazing experience! The staff were very kind and premises were clean and comfortable.
Download speed was 2mbs and I was willing to pay $5.99 for upgrade but no one knew how to direct me to the pay option. I called corporate 2 for assistance but even calling a toll free number cost $1/per call. The squeaky, uncomfortable bed was annoying but the kicker was the lukewarm showers 2 days in a row. Unimpressed.
Business response:
Dear Guest, We appreciate you bringing these matters to our attention, as detailed feedback helps guide improvement. We regret that certain amenities and in-room features did not meet your expectations during your stay, and we understand how this may have caused frustration. Please accept our sincere apologies for the inconvenience you encountered. Your comments have been noted and will be shared with the appropriate teams. We value your input and hope you will consider returning in the future, allowing us the opportunity to... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,916 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.