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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was functional but had rips in couch, stains on carpet , peeling paint on cabinets and rips in bedding . The property had sketchy people around parking lot all the time
Business response:
Dear Kevin, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Additionally, your comments regarding the issues in your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. ... read more
The room was clean and decent. The common areas were not clean. The hallways smelled. The staff was very friendly.
Business response:
Dear Claude, Thank you for taking the time to share your thoughts with us. We are pleased to know that you found our staff's service to be commendable and that your room met your comfort expectations. Our primary objective is to surpass the expectations of our guests, and we sincerely apologize for not meeting this standard in the areas you highlighted. We have brought this to the attention of our housekeeping team for a thorough review and necessary action. We appreciate your feedback and hope we serve you again.Sincerely,H... read more
Convenient for driving, shopping, and dining. Helpful and friendly staff. Bathroom needs cleaning instead more than 7 days rule. Some leakages happened in sink and half broken toilet seat ( the toilet seat is swinging from left to right) but not fallen off. It should be better maintained. On the whole it is reasonable price to stay in this type of hotel.
Business response:
Dear Winnie, We appreciate your high rating and hope that you had an overall pleasant stay with us. It was wonderful to read about the high points of your stay. However, we apologize for any inconvenience you encountered, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management
the hallway to room smelled musty. But the room was clean and comfortable.
Business response:
Dear David, We appreciate your feedback regarding your recent stay. While we are pleased to hear that you found the room comfortable, we regret that the hallways did not meet your cleanliness expectations. Please be assured that we will address this matter with our housekeeping department for further review and appropriate action. Thank you for bringing this to our attention. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Ho... read more
Comfortable slept well
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,619 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.