Extended Stay America - Phoenix - Biltmore

kristin 

on Expedia

4 months ago

The hotel was fine. The bed was as hard as a rock so we both woke up with aching backs. I was not thrilled with no housekeeping service. After paying almost $700 for a 4 night stay, I do expect clean towels and a freshly made bed. I was told if I wanted clean sheets, I had to bring the dirty ones to the front desk and they would exchange them for clean ones. There are no ice machines, and the vending machine with drinks was empty. The room had a kitchen but no dishes or silverware. The staff were friendly. 

Hugo 

on Expedia

4 months ago

Ok 

Rory 

on Expedia

4 months ago

Convenient location and inexpensive 

Josephine 

on Expedia

4 months ago

Room was great but service lacked a bit. What you got is what you got no budge was told they were oversold and we might not have a room. GJ 

Jessica 

on Expedia

4 months ago

The stay was ok, staff wasn't the friendliest and breakfast was very small. 

Xander 

on Expedia

4 months ago

Great stay! 

Brent 

on Expedia

4 months ago

Comfortable and affordable Comfortable mattress and pillows. Everything worked as expected; service was polite and efficient. Zero complaints! This was a spring stay, so I cannot comment as to the adequacy of air conditioning in the summer, but the thermostat worked perfectly for me. 

Jahmel 

on Expedia

4 months ago

It needs improvement