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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property has a great staff but, the maintenance on this place has not been kept up. It's much older and it's starting to look and smell very old
Very dated room. Remnants of pet stay. Worn rug. Not pre-stocked with kitchenware or linens for sofa bed. Had to request and go back to welcome desk to get it.
Business response:
Dear Robert, We sincerely apologize for the issues you encountered during your stay. We understand how these multiple issues impacted your time here and are far from the experience you should have had. We’ll be addressing these concerns with our team to ensure the rooms are properly prepared for all guests. We will also work on updating and maintaining the space to make it more comfortable for future stays. Your feedback is important to us, and we hope you’ll give us another chance to provide a more pleasant stay in the futu... read more
Very clean, friendly staff
No bedbugs!! Reasonably priced, easy check and check out. Nothinf fancy but thats exactly what i needed. Only thing is make sure you bring shampoo/conditioner, all they give you is the bars of soap.
Business response:
Thank you for your review, Jiselle! It’s great to hear that Extended Stay America provided exactly what you needed at a reasonable price. Your feedback about toiletries is appreciated, and it's always helpful for guests to know what to expect. We hope to welcome you back for another smooth and comfortable stay!Sincerely,Hotel Management
Business response:
Dear Wendy,Thank you for bringing your recent experience to our attention. We are genuinely sorry that we didn’t meet your expectations during your visit.At extended stay America, we pride ourselves on providing exceptional service, and it’s clear we missed the mark in your case. We’ve taken your feedback to heart and are using it to improve our training and procedures.We would greatly appreciate the opportunity to make this right. I’d like to invite you back as our guest so we can demonstrate our true capabilitiesYour satis... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,639 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.