Extended Stay America - Phoenix - Biltmore

Business response:

Dear Guest, A welcoming front desk experience truly sets the tone, and we are glad that first impression stood out. Thank you for choosing Extended Stay America and for sharing your thoughts. We are pleased that the accommodations met your needs during your visit. Guest feedback is always appreciated, as it helps us understand what is working well and where we can continue to enhance the overall experience. We look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear your family was able to enjoy some relaxing moments in the pool and hot tub, and that interactions with the team were positive. Feedback like yours helps us understand how guests experience their time and what matters most during a visit. We appreciate you taking the time to provide your perspective and are encouraged that aspects of your stay were enjoyable. Your insights are valuable as we continue to focus on creating a welcoming and comfortable environment for all families. Sincerely, Hotel... read more

Business response:

Dear Guest, We’re glad to hear that you enjoyed your room! Creating a comfortable and relaxing space for our guests is always a priority, and it’s wonderful to know that this part of your stay met your expectations. Our team at Extended Stay America appreciates your feedback and looks forward to welcoming you back for another pleasant visit. It’s always rewarding to hear when guests feel at ease during their time with us. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, A welcoming first impression can truly set the tone for a visit. At Extended Stay America, we’re happy to hear that your arrival felt pleasant and that your accommodations met expectations. It’s also great to know the surroundings worked well for your plans. Thank you for sharing your experience. We appreciate your feedback and look forward to hosting you again whenever your travels bring you back. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you bringing these matters to our attention, as detailed feedback helps guide improvement. We regret that certain amenities and in-room features did not meet your expectations during your stay, and we understand how this may have caused frustration. Please accept our sincere apologies for the inconvenience you encountered. Your comments have been noted and will be shared with the appropriate teams. We value your input and hope you will consider returning in the future, allowing us the opportunity to... read more