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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just OK stay Hotel promotes they are offering breakfast. We saw only coffee and few breakfast bars. So don’t expect anything beyond that for breakfast
Business response:
Dear Buddhie,Thank you for your feedback. We apologize for the discrepancy between our breakfast offerings and your expectations. We understand the importance of clear communication regarding amenities, and we regret that our breakfast selection did not meet your needs. Your comments are valuable, and we will review this matter to ensure our offerings align with guest expectations. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The room was functional but had rips in couch, stains on carpet , peeling paint on cabinets and rips in bedding . The property had sketchy people around parking lot all the time
Business response:
Dear Kevin, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with specific individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Additionally, your comments regarding the issues in your room have been noted, and we are committed to enhancing the overall guest experience by addressing these concerns. ... read more
The room was clean and decent. The common areas were not clean. The hallways smelled. The staff was very friendly.
Business response:
Dear Claude, Thank you for taking the time to share your thoughts with us. We are pleased to know that you found our staff's service to be commendable and that your room met your comfort expectations. Our primary objective is to surpass the expectations of our guests, and we sincerely apologize for not meeting this standard in the areas you highlighted. We have brought this to the attention of our housekeeping team for a thorough review and necessary action. We appreciate your feedback and hope we serve you again.Sincerely,H... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.