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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, air conditioning worked well. Comfortable bed. Broken drawer in kitchen that needs repaired.
It was clean, quiet and the pool was warm in late October. Breakfast was sparse with coffee, tea, oatmeal, mini muffins and nutri-grain bars.
Business response:
Dear Guest, It is great to know you enjoyed a peaceful stay and had the chance to relax by the warm pool. At Extended Stay America, we are glad you appreciated the cleanliness and comfort we strive to provide. Your feedback about the morning offerings is also appreciated and will be shared with the team. We look forward to welcoming you back for another enjoyable visit soon. Sincerely HotelManagement
Todo impecable, personal amable.
Clean hotel. Nice kitchen inside room. Water area was good for back.
The refrigerator door would not close. When I called downstairs to report it the clerk didn’t seem too concerned. I had read reviews about the place, they were all very positive. I suppose it was better than most of the properties of this chain of hotels. It was okay for a one off. I think I will stay elsewhere next time.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and are glad to know that your overall stay met your needs. We regret that your interaction at the desk and your concern with the appliance did not leave a stronger impression. Your comments are valuable and will be shared with our team to ensure continued improvement. We hope you might consider giving us another opportunity in the future to offer a more satisfying visit. Sincerely, HotelManagement
Positive was hot tub, however lots of leaves in it, front desk clerk was rarely seen, kitchen in unit and full size refrigerator was nice. No amneties in room..soap, shampoo, dish soap ect.. Good location
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your stay. We are pleased to know you enjoyed the convenience and location. Our suites are designed for guests staying multiple nights and desiring home-like living, so many bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. We appreciate your comments and look forward to welcoming you again for an improved and comfortable experience. Sincerely, HotelManagement
Good place to stay , nice and clean. The only thing is that when I search for the hotel said breakfast included , and there’s only coffee and granola bar or muffin plus you have to ask at the front desk for the muffin . There’s no breakfast included haha .
Business response:
Dear Guest, We are glad to hear that you enjoyed your stay and appreciated the cleanliness of the property! We understand your feedback about the breakfast options and appreciate you bringing it to our attention. Our grab-and-go offerings are designed for convenience, but we value your input as we look for ways to improve. Thank you for sharing your thoughts, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, HotelManagement
Room was very clean , Everything work really will .Very quiet .Had good rest .
No breakfast
Business response:
Dear Guest, We’re sorry to hear you were disappointed by the breakfast offerings during your stay. We understand our breakfast selection may not meet everyone’s expectations and appreciate your comments as we explore ways to enhance our morning selections. Your feedback is valuable in helping us improve guest satisfaction. We hope to have the chance to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,916 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.