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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wow! These was an amazing experience! The staff were very kind and premises were clean and comfortable.
Room was clean and
Spotless and clean quite no bums no homeless people hanging around
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for sharing your positive feedback. A peaceful and well-kept environment can really make a stay more enjoyable, and we’re glad that stood out during your visit. It’s always rewarding to know that our efforts to maintain a comfortable and welcoming atmosphere are appreciated. We look forward to welcoming you back soon for another relaxing and pleasant stay. Sincerely, Hotel Management
The room had a musty smell To it that was hard to get rid of . Staff was friendly breakfast was ehh
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that the team made a positive impression during your stay. We sincerely apologize that the room’s odor affected your comfort and that the breakfast did not fully meet your expectations. Maintaining a clean and inviting environment is very important to us, and your comments have been noted for improvement. We appreciate your perspective and hope you will consider staying with us again, allowing us the opportunity to provide a more comfortabl... read more
Inside the building was clean. But the exterior had trash, cigarette butts and we even came across some "paraphernalia" in the pool area.
Business response:
Dear Guest, We are glad to know the indoor spaces made a good impression, and we appreciate you sharing what you noticed outside. We understand how important it is for every part of the property to feel well cared for, and your feedback helps us strengthen that commitment. Thank you for bringing this to our attention. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 3,095 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.