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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One night only Great and good location
The hotel staff was amazing. The pool and hot tub was closed. The room smelled like old cigarettes. The location is perfect walk to great restaurants etc.
Business response:
Dear Tracy, We sincerely appreciate your patronage and the positive feedback regarding our hotel's convenient location and the exceptional service provided by our staff. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope that our hospitality and other outstanding features helped make your stay a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management
Property and rooms needs updated badly, Cockroaches in all areas of the room Stove burners when I tried to wash them the rag turned black Other than that we rested well
Business response:
Dear Sherry, We would like to extend our sincerest apologies for any inconvenience you encountered regarding the maintenance of our property and the cleanliness of your room. We appreciate you bringing your observations to our attention, as they are invaluable for our continuous improvement. To uphold our commitment to excellence, we are implementing the necessary measures to address these concerns with our relevant department. We are pleased to hear that the remainder of your stay was enjoyable, and we look forward to the o... read more
I stay here whenever I visit due to cleanliness and location. Sometimes some not so good people stay there but it's mostly ok.
Business response:
Dear Craig, Thank you for making Extended Stay America your home away from home! Your compliments regarding our dedication to pristine accommodations and excellent location are genuinely heartwarming. We will enjoy sharing your compliments with all our team members. Your satisfaction is our priority, and we hope to welcome you again soon for another seamless visit.Sincerely,Hotel Management
Nice place
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,619 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.