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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and economical hotel. Staff was extremely helpful and courteous.
It met our needs for the night! It was good!
Business response:
Dear Guest, Thank you for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. It is great to know we met all your needs. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Overall Good, but I had to go to front desk to pick up kitchen stuffs. This hotel used to keep everything in the kitchen. The kitchen sink was draining slow. Disposal was stuck. This is obviously simple overlook of maintenance which daily cleaning could cough and fix.
NO room service NO room service: terrible, if you need something you have to go personally to the lobby (get clean towels, shampoo, toilet paper, empty the trash can, etc)...
Business response:
Dear Guest, Thank you for your feedback. We understand how important convenience is during a stay, and we regret that our service approach did not meet your expectations. While our current policies are designed to accommodate a variety of guest needs, we recognize that they may not always align with personal preferences. Your comments are valuable, and we will continue working to enhance the overall guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back... read more
Under major construction, so it impacted their scores a little. Besides that, no issues.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to learn that you had a positive experience during your stay. However, we regret any inconvenience caused by our ongoing renovations. We value your patronage and look forward to welcoming you back to our newly updated hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,619 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.