Extended Stay America - Phoenix - Biltmore

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for sharing your positive feedback. A peaceful and well-kept environment can really make a stay more enjoyable, and we’re glad that stood out during your visit. It’s always rewarding to know that our efforts to maintain a comfortable and welcoming atmosphere are appreciated. We look forward to welcoming you back soon for another relaxing and pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that the team made a positive impression during your stay. We sincerely apologize that the room’s odor affected your comfort and that the breakfast did not fully meet your expectations. Maintaining a clean and inviting environment is very important to us, and your comments have been noted for improvement. We appreciate your perspective and hope you will consider staying with us again, allowing us the opportunity to provide a more comfortabl... read more

Business response:

Dear Guest, We are glad to hear that the air conditioning kept your room comfortable during your stay. We appreciate your feedback regarding breakfast, as it helps us understand how we can enhance the overall experience for our guests. Thank you for choosing Extended Stay America and for sharing your thoughts. We hope to have the opportunity to welcome you back and provide an even more enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad to know the indoor spaces made a good impression, and we appreciate you sharing what you noticed outside. We understand how important it is for every part of the property to feel well cared for, and your feedback helps us strengthen that commitment. Thank you for bringing this to our attention. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Management