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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did like the size of the room accommodating 2 adults and 4 children. The sofa bed was not full sized so only a large child could sleep there. The property was very outdated. It worked for the one night.
Stay was ok, but the floor/carpet was not clean
Business response:
Dear Guest, Thank you for taking the time to share your experience. It is nice knowing you had a pleasant stay. However, we apologize for the cleanliness issues in your room that impacted your time with us. These issues do not reflect the quality we aim to provide, and we have shared your feedback with our housekeeping team so that immediate steps can be taken to address these concerns. Your comfort and satisfaction are very important to us, and we hope you’ll consider giving us another opportunity to provide you with a much... read more
Great stay acroas from 50s style diner
Business response:
Dear Randi, We appreciate your choice of Extended Stay America during your recent visit to the city. It was our pleasure to host you, and we sincerely hope you will consider staying with us again during your future travels to the area.Sincerely,Hotel Management
Everything on the inside appears rundown and worn. The outside looks fine. The free breakfast was either a Nutrigrain bar or a muffin. Coffee with powdered creamer. No coffee in room. Not what I expected.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for the condition of the room not meeting your expectations. Your comments regarding the breakfast and in-room amenities have been noted, and we will review these aspects to improve the experience for future guests. We are committed to maintaining high standards of comfort and service and appreciate your input as we work to enhance the overall guest experience. We hope you will consider staying with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.