Extended Stay America - Phoenix - Biltmore

Business response:

Dear Guest, We are pleased that the spacious and comfortable accommodations created a positive experience. Knowing expectations were met truly means a lot to our team. It was our pleasure to host you, and we look forward to welcoming you back to Extended Stay America whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Guest, We are pleased to learn that your experience at Extended Stay America was positive. It is encouraging to know that our staff made a favorable impression. We look forward to the opportunity of welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Our location near the airport is something many travelers appreciate, and we are glad this worked well for your plans and helped make the stay smoother. Your feedback is appreciated, and our team would be happy to welcome you back again whenever travel brings you this way for another comfortable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your positive feedback. Maintaining clean accommodations, ensuring attentive service from our team members, and offering a convenient location are key priorities for us, and we are pleased to learn that your experience aligned with these standards during your visit. We look forward to the opportunity to welcome you back to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear JOHN, We appreciate your acknowledgment of the team and are glad you enjoyed the coffee offerings. At the same time, we understand that certain aspects of the accommodations and amenities did not align with your expectations. Your comments regarding the condition of the room and overall presentation are valuable and will be taken into consideration as we continually evaluate enhancements to our property. We also recognize how important it is for guest experiences to reflect what is presented. Thank you for your candid f... read more

Business response:

Dear Guest, We sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed for guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front desk at any time. Also, we take cleanliness very seriously, and we will ensure our team pays closer attention to this. We value your perspective and hope you revisit so w... read more