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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The refrigerator door would not close. When I called downstairs to report it the clerk didn’t seem too concerned. I had read reviews about the place, they were all very positive. I suppose it was better than most of the properties of this chain of hotels. It was okay for a one off. I think I will stay elsewhere next time.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and are glad to know that your overall stay met your needs. We regret that your interaction at the desk and your concern with the appliance did not leave a stronger impression. Your comments are valuable and will be shared with our team to ensure continued improvement. We hope you might consider giving us another opportunity in the future to offer a more satisfying visit. Sincerely, HotelManagement
Positive was hot tub, however lots of leaves in it, front desk clerk was rarely seen, kitchen in unit and full size refrigerator was nice. No amneties in room..soap, shampoo, dish soap ect.. Good location
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your stay. We are pleased to know you enjoyed the convenience and location. Our suites are designed for guests staying multiple nights and desiring home-like living, so many bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. We appreciate your comments and look forward to welcoming you again for an improved and comfortable experience. Sincerely, HotelManagement
Good place to stay , nice and clean. The only thing is that when I search for the hotel said breakfast included , and there’s only coffee and granola bar or muffin plus you have to ask at the front desk for the muffin . There’s no breakfast included haha .
Business response:
Dear Guest, We are glad to hear that you enjoyed your stay and appreciated the cleanliness of the property! We understand your feedback about the breakfast options and appreciate you bringing it to our attention. Our grab-and-go offerings are designed for convenience, but we value your input as we look for ways to improve. Thank you for sharing your thoughts, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, HotelManagement
Room was very clean , Everything work really will .Very quiet .Had good rest .
Todo bien
Room was very clean
Business response:
Dear John, Thank you for your review and for your wonderful comments about our hotel. We are very glad you found your room to be relaxing and very comfortable. Fresh accommodations are the foundation for a great stay, and we are glad that we could provide this for you. Thank you for staying at Extended Stay America. We hope you will be back to see us again soon. Sincerely, Hotel Management
Toilet had feces left. Mattress cover on the pullout had blood stains. Air conditioner put out cold air but was broken. Made loud sounds all night. Other than that it was okay.
It's a dog friendly extended stay hotel so it was really nice to see a couple of very nice doggies. The people there are nice and everybody is respectful of each other's space and property. I only stayed for a couple nights but I slept very well and the bed was very comfortable. I did not hear dog barking at all and the place was clean upon my arrival. The front desk was helpful and they did not have any issues with early check-in or check out. I had a very comfortable and professional experience there. There's a diner right... read more
It was stuffy in the room
Business response:
Dear Sylvia, We appreciate you taking the time to share your thoughts with us. It is nice to know you chose to stay with us, though we are sorry the room did not feel as comfortable as expected. Your comments are valuable and will help us make improvements. We look forward to welcoming you back for a more refreshing and pleasant visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,895 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.