Extended Stay America - Phoenix - Biltmore

Business response:

Dear Guest, A spotless space and a welcoming team can make all the difference, and we’re happy to hear your visit felt just right. Thank you for choosing Extended Stay America and for sharing such encouraging feedback. Knowing you’d consider returning truly means a lot to us. We look forward to the opportunity to welcome you back and provide another comfortable, enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, as guest input is important to us. Our goal is always to provide a comfortable and welcoming environment. Your comments have been noted and will be considered as part of our ongoing efforts to maintain consistency and comfort for all visitors. We value your perspective and hope you might consider returning in the future so we may offer an experience that better aligns with your expectations. Sincerely, Hotel... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Dear Guest, A welcoming front desk experience truly sets the tone, and we are glad that first impression stood out. Thank you for choosing Extended Stay America and for sharing your thoughts. We are pleased that the accommodations met your needs during your visit. Guest feedback is always appreciated, as it helps us understand what is working well and where we can continue to enhance the overall experience. We look forward to the opportunity to host you again in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear your family was able to enjoy some relaxing moments in the pool and hot tub, and that interactions with the team were positive. Feedback like yours helps us understand how guests experience their time and what matters most during a visit. We appreciate you taking the time to provide your perspective and are encouraged that aspects of your stay were enjoyable. Your insights are valuable as we continue to focus on creating a welcoming and comfortable environment for all families. Sincerely, Hotel... read more