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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient location. Clean room, reasonably quiet even though we faced the street.
Business response:
Dear Guest, We are so glad you enjoyed your visit and appreciated the convenient setting and peaceful atmosphere. It is wonderful to know your suite provided the comfort you were looking for during your stay. Thank you for sharing your positive experience with Extended Stay America. We look forward to welcoming you back for another pleasant and relaxing stay soon. Sincerely, Hotel Management
Pros: Location near everything on Camelback Rd, easy check in, front desk staff were helpful, clean rooms and spaces, pool was nice, fitness room (I didn't use it); kitchen w/full size fridge and microwave. Note -you do need to ask for some of the supplies like silverware, toaster, plates, pans, and hair dryer. Cons: Breakfast (packaged muffins and Nutrigrain bars) behind the front desk; they didn't put coffee out until 6:00 a.m. and if you are from the Eastern time zone, you want your coffee earlier; only soap and shampoo i... read more
Business response:
Dear Guest, We sincerely appreciate you taking the time to share your detailed feedback about your recent stay. It is great to know that you enjoyed the convenient location and the helpful service from our team. Your observations about breakfast and amenities are valued and will be shared with our team for future improvements. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for longer stays, guests often bring personal items like toiletries and hairdryers; however, these are ava... read more
Clean, air conditioning worked well. Comfortable bed. Broken drawer in kitchen that needs repaired.
It was clean, quiet and the pool was warm in late October. Breakfast was sparse with coffee, tea, oatmeal, mini muffins and nutri-grain bars.
Business response:
Dear Guest, It is great to know you enjoyed a peaceful stay and had the chance to relax by the warm pool. At Extended Stay America, we are glad you appreciated the cleanliness and comfort we strive to provide. Your feedback about the morning offerings is also appreciated and will be shared with the team. We look forward to welcoming you back for another enjoyable visit soon. Sincerely HotelManagement
Todo impecable, personal amable.
Clean hotel. Nice kitchen inside room. Water area was good for back.
The refrigerator door would not close. When I called downstairs to report it the clerk didn’t seem too concerned. I had read reviews about the place, they were all very positive. I suppose it was better than most of the properties of this chain of hotels. It was okay for a one off. I think I will stay elsewhere next time.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We appreciate your feedback and are glad to know that your overall stay met your needs. We regret that your interaction at the desk and your concern with the appliance did not leave a stronger impression. Your comments are valuable and will be shared with our team to ensure continued improvement. We hope you might consider giving us another opportunity in the future to offer a more satisfying visit. Sincerely, HotelManagement
Positive was hot tub, however lots of leaves in it, front desk clerk was rarely seen, kitchen in unit and full size refrigerator was nice. No amneties in room..soap, shampoo, dish soap ect.. Good location
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your stay. We are pleased to know you enjoyed the convenience and location. Our suites are designed for guests staying multiple nights and desiring home-like living, so many bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. We appreciate your comments and look forward to welcoming you again for an improved and comfortable experience. Sincerely, HotelManagement
No breakfast
Business response:
Dear Guest, We’re sorry to hear you were disappointed by the breakfast offerings during your stay. We understand our breakfast selection may not meet everyone’s expectations and appreciate your comments as we explore ways to enhance our morning selections. Your feedback is valuable in helping us improve guest satisfaction. We hope to have the chance to serve you better on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 3,095 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.