Extended Stay America - Phoenix - Biltmore

Miriam 

on Expedia

5 months ago

NO room service NO room service: terrible, if you need something you have to go personally to the lobby (get clean towels, shampoo, toilet paper, empty the trash can, etc)... 

David 

on Expedia

6 months ago

Under major construction, so it impacted their scores a little. Besides that, no issues. 

kristin 

on Expedia

6 months ago

The hotel was fine. The bed was as hard as a rock so we both woke up with aching backs. I was not thrilled with no housekeeping service. After paying almost $700 for a 4 night stay, I do expect clean towels and a freshly made bed. I was told if I wanted clean sheets, I had to bring the dirty ones to the front desk and they would exchange them for clean ones. There are no ice machines, and the vending machine with drinks was empty. The room had a kitchen but no dishes or silverware. The staff were friendly. 

Hugo 

on Expedia

6 months ago

Ok 

Rory 

on Expedia

6 months ago

Convenient location and inexpensive 

Hiroyuki 

on Expedia

5 months ago

Overall Good, but I had to go to front desk to pick up kitchen stuffs. This hotel used to keep everything in the kitchen. The kitchen sink was draining slow. Disposal was stuck. This is obviously simple overlook of maintenance which daily cleaning could cough and fix.