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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check-in area is small and congested.
Business response:
Dear Mark, Thank you for sharing your experience; we love that you could join us. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management
The common areas where not very clean.
Business response:
Dear Melissa, Thank you for the review. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant experience in the future. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management
Alright The room was very mediocre. Bed was decent but the fold out couch was small and miserable. Room only came with 3 small pillows and the hotel had no more so we went and bought some actual size pillows from Walmart. Carpet smelled like it had never been washed before. For the price of this stay I wish I would have spent another $20 and gone to a nicer place as we did not need the kitchenette.
Business response:
Dear Chase, We regret to hear that your experience did not meet your expectations. While we strive to provide comfortable accommodations, we understand that preferences may vary. We appreciate your feedback and will take it into consideration to enhance the guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to better accommodate you in the future.Sincerely,Hotel Management
Good property, like most in Phoenix it was expensive. Very little breakfast options but the place was clean and safe.
Business response:
Dear David, We're pleased to hear you found Extended Stay America in Phoenix clean and safe. While we strive to offer competitive pricing, we're glad you appreciated the property. Your feedback regarding breakfast options is noted, and we'll aim to improve in that area. Thank you for your positive review, and we hope to welcome you back in the future!Sincerely,Hotel Management
Awesome! Overall this location was a great stay for my family and friends. It was in the nicer area of phoenix so that was a big plus. The room could use a little more attention but overall i dont have a big complaint. I thought this location served breakfast, but only served hot tea, coffee and muffins. I think that was fault on my end. I am definitely gonna come stay here again in the near future!
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.