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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean place and good value The place was very clean. It was newly painted, and there was maintenance going on while I was there. They have a pool, and a small gym (though, I did not visit either).
Business response:
Dear Guest, Thank you for your thoughtful feedback. We are pleased to know that you found the property to be clean and well-maintained, and that you recognized the value we strive to provide. We look forward to the opportunity for you to enjoy our pool and gym facilities during your next visit to Extended Stay America. Sincerely, Hotel Management
Had everything we needed
This place was at first sketchy, there was a lot of people who looked like they lived on the streets and stayed here for another option to sleep. However the area didn’t look beat up and it was secured.
The staff were all very friendly and helpful. It was quiet and easy to access from the highway. I was disappointed that the "breakfast" was only coffee. Although the coffee was good!
Nice stay,affordable price The front desk girl was amazing! So kind & helpful. The overall experience was great. The only thing I can say is the room we stayed in had an issue with the bathroom door getting stuck from the inside. Someone had to open it from the outside to get out.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that your overall experience was satisfactory and that our front desk team left a positive impression. We sincerely apologize for the inconvenience caused by the issue with the bathroom door. Please rest assured that this will be reported to our maintenance team for prompt resolution. We hope you will consider returning to our establishment, allowing us the opportunity to provide you with the exceptional experience you deserve.Sincerely,Hotel Managemen... read more
In the process of remodeling. We stayed in an older room because it was available earlier. Didn’t have duel nightstands, which are very useful for a couple of senior adults. The desk chair had many stains.
Business response:
Dear Guest, Thank you for your feedback. We appreciate your patience during the renovation process. We understand how important comfort and convenience are, especially for senior guests, and apologize for the lack of certain amenities and the condition of the furniture. Your comments help highlight areas we can improve, and we hope to offer you a more updated and comfortable experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,916 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.