This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just what I needed to get away. Location was perfect, close to the 51 and downtown. All good.
Business response:
Dear Guest, Thank you for sharing your experience. We're glad your stay at Extended Stay America provided the perfect getaway and that the convenient location enhanced your visit. It’s always rewarding to hear that our guests find comfort and ease during their stay. We look forward to welcoming you back for another relaxing and enjoyable visit in the future.Sincerely,Hotel Management
Clean and economical hotel. Staff was extremely helpful and courteous.
It met our needs for the night! It was good!
Business response:
Dear Guest, Thank you for your wonderful feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing our efforts. It is great to know we met all your needs. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
NO room service NO room service: terrible, if you need something you have to go personally to the lobby (get clean towels, shampoo, toilet paper, empty the trash can, etc)...
Business response:
Dear Guest, Thank you for your feedback. We understand how important convenience is during a stay, and we regret that our service approach did not meet your expectations. While our current policies are designed to accommodate a variety of guest needs, we recognize that they may not always align with personal preferences. Your comments are valuable, and we will continue working to enhance the overall guest experience. We appreciate you taking the time to share your thoughts and hope to have the opportunity to welcome you back... read more
Overall Good, but I had to go to front desk to pick up kitchen stuffs. This hotel used to keep everything in the kitchen. The kitchen sink was draining slow. Disposal was stuck. This is obviously simple overlook of maintenance which daily cleaning could cough and fix.
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,916 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.