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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Under major construction, so it impacted their scores a little. Besides that, no issues.
Business response:
Dear Guest, Thank you for your feedback. We are pleased to learn that you had a positive experience during your stay. However, we regret any inconvenience caused by our ongoing renovations. We value your patronage and look forward to welcoming you back to our newly updated hotel.Sincerely,Hotel Management
The hotel was fine. The bed was as hard as a rock so we both woke up with aching backs. I was not thrilled with no housekeeping service. After paying almost $700 for a 4 night stay, I do expect clean towels and a freshly made bed. I was told if I wanted clean sheets, I had to bring the dirty ones to the front desk and they would exchange them for clean ones. There are no ice machines, and the vending machine with drinks was empty. The room had a kitchen but no dishes or silverware. The staff were friendly.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that our staff provided friendly service and you had a satisfactory stay overall. We sincerely apologize for any discomfort caused by the bed, the absence of housekeeping services, and any inconvenience related to the towel and sheet exchange process. Our housekeeping service is specifically designed for long-term guests to minimize disruption to their home-like experience. However, we are happy to offer this service for a nominal fee if requested. Add... read more
Ok
Business response:
Dear Guest, Thank you for your feedback. We hope your overall visit was pleasant. Your feedback is invaluable to us, and we hope to see you again during your next visit to the area.Sincerely,Hotel Management
Convenient location and inexpensive
Business response:
Dear Guest, Thank you for choosing Extended Stay America for your recent visit. We are dedicated to providing our guests with a comfortable and exceptional experience during their stay, and we are delighted to learn that we have surpassed your expectations and that you found our services to be of great value. We are also glad that our location enhanced your visit. We look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management
Room was great but service lacked a bit. What you got is what you got no budge was told they were oversold and we might not have a room. GJ
Business response:
Dear Guest, Thank you for your feedback. We're glad to hear the room met your expectations, but we apologize for the service issues you experienced. We will take your comments into consideration and work on improving communication and service for future guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
The stay was ok, staff wasn't the friendliest and breakfast was very small.
Business response:
Dear Guest, Thank you for providing your feedback. We are pleased to learn that your stay was satisfactory. However, we sincerely apologize for any shortcomings regarding the staff's friendliness and the limited breakfast selection. Your insights are highly valuable, and we will take them into consideration as we strive to enhance our service and breakfast offerings for future guests. Thank you for bringing this to our attention, and we look forward to welcoming you back for a better stay in the future.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,916 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.