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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay Uncomfortable bed. Sagged in the middle. Pillows were terrible. Old decor.
Business response:
Dear Dave, We are grateful for your recent stay and for sharing your thoughts with us. Your feedback is important to us as it helps us improve our services. We are truly sorry that your experience did not meet your expectations, and we assure you that we will address the issues you've raised. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management
Not great The hotel smelled of smoke, the carpets were filthy with many stains. The bed linens and towels were clean, however. We will not stay here again.
Business response:
Dear Angie, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management
There were so many roaches and room was run down and dirty
Business response:
Dear Mary, Thank you for taking the time to share feedback about your recent stay. We are sorry about the issue in your room. Although we regularly treat our property, we have contacted our pest control provider to address this immediately and uphold our hotel's high standards. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention. We hope you will consider staying with us again so we can provide you with the... read more
The room right next to the lobby was extremely noisy. It also smelled like fish. We thought it might dissipate but we had to go buy spray to eliminate the odor. The loveseat had some kind of nasty stain on it. Breakfast was minimal and most days the coffee was empty or the creamer was empty. No one at the desk to tell. Bed was ok, but we rolled toward the middle. Walked around the grounds, which had a lot of dog poop and cigarette butts.
Business response:
Dear Allen, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Awful place
Business response:
Dear Elizabeth, Thank you for sharing your experience with us. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Sincerely,Hotel Management
Room smelt like smoke, found cigarette butts and vapes in the couch, checked in and right out do to the quality and condition of the room. The staff was cool enough to provide a complete refund for the entire stay, so that was the only plus.
Business response:
Dear Frankie, We're genuinely sorry to read about your disappointing experience during your recent stay. We strictly prohibit smoking in our guest rooms and have a cleaning fee as a penalty for individuals who fail to follow this policy. Furthermore, our housekeeping team strives to ensure our suites are well-inspected before allocating them to our guests. Therefore, we sincerely apologize for falling short of our usual service standards and hope this isolated instance will not deter you from considering a return visit in th... read more
Dump No sheets, pillows and cover for the fold out bed. I had to ask and was told there were no blankets available. They were being washed. This was at 10 pm. I was given clean linen and pillows The mattress was stained in several places, you could feel the springs through the mattress. Totally uncomfortable for a young man nevermind a 71 year old. No ice machine. Prople slamming doors between 1-2 i. the morning. Carpets are filthy, shower had mold. Screen was mangled where somebody obviously was trying break in previously. ... read more
Business response:
Dear John, Thank you for taking the time to review our hotel. We sincerely apologize for the issues you encountered during your visit. Your feedback is invaluable as we continuously strive to enhance our guests' experiences. We regret any inconvenience caused by the lack of bedding and the condition of the room. Please know that your concerns will be addressed with our team to ensure improvements are made. We understand your disappointment and hope you'll consider giving us another chance to provide you with a more comfortab... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.