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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were disgusting! Carpets inside room were stained and pull-out couch was ripped/cut up. The whole building smelled like trash from overflowing receptacles in the hallway. We attempted to check into two different rooms that were both too filthy for my child to walk around or sleep in. We were exhausted from traveling all day but ended up checking out the same night and finding a different hotel. The photos of this property are extremely decieving.
Business response:
Dear Angela, Thank you for reviewing our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our housekeeping team. We hope you will give us another chance to serve you in the future, and we look fo... read more
The smell when we walked in was horrible. Stale cigarette smoke, pot, urine and alcohol were all infused into the carpet in the hallway. It was dark and dingy, not friendly at all. The room was disgusting. A dead cockroach on the floor, the floors were filthy, the bathroom drains had bugs in them, there was paint in the back of the door that also looked like blood. Everything was sketchy…..the riff raff staying there was pretty nasty too. We only stayed because I booked on Expedia and paid ahead not refunds. This was a weddi... read more
Business response:
Dear Jeri, Thank you for sharing your experience with fellow travelers during your brief visit for special occasions. We sincerely apologize for the unpleasant odor and cleanliness issues you encountered and any service lapses. We understand the importance of maintaining a welcoming and comfortable environment for all our guests, and we regret that we fell short of meeting your expectations. Please know that measures have been taken to prevent pests in our suite. Your satisfaction is our top priority, and we are committed to... read more
It was okay… The bed was comfortable. The breakfast is packaged muffins and packages of oatmeal only. It seemed clean enough. The location is convenient. Not the nicest part of town. Waited for for about 10 min for someone to come to the front desk to check in.
Business response:
Dear Gloria, Thank you for taking the time to share your review. We're glad you found the bed comfortable and the accommodations clean during your stay. However, we apologize for not meeting your expectations with our complimentary grab-and-go breakfast and the delay in check-in. Please know that we're continuously working to improve our service efficiency. Your satisfaction is important to us, and we appreciate your patience. Should you choose to stay with us again, we aim to provide a more prompt and seamless experience. T... read more
We did not stay, turned in the keys to the front desk and left.
Business response:
Dear Jodi, Thank you for sharing your experience. We regret that your stay did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for letting us know that we have room for improvement and will continue striving to improve our services.Sincerely,Hotel Management
There was no tv remote no hair dryer the room smelled like urine it was also extremely loud as the window weren’t dual pain
Business response:
Dear Brad, Thank you for sharing your experience. We apologize for the discomfort caused by the odor, noise, and oversights in the TV remote. Your feedback is valuable, and we will address these issues promptly to ensure improvements. Additionally, hairdryers are complimentary and are available at the front desk upon request. We hope to provide you with a more satisfactory experience in the future. Thank you for your understanding.Sincerely,Hotel Management
Not a good Extended Stay property This place was worn, so it felt dirty. Nearly everything aspect of the hotel needs upgrading to modern conditions.
Business response:
Dear Michael, Thank you for sharing your experience. We apologize for not meeting your anticipations. Ensuring our guests a clean and comfortable environment is our priority, and we regret falling short. Please know that we take your comments seriously and will work diligently to consider our facilities to meet our guests's expectations. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.