This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were short tempered and unhelpful. The room we got smelled awful, but because the staff were so unhelpful during checkin we were doubtful they would give us another room. Would never stay here again. Even if it’s cheap, it’s not worth it.
Business response:
Dear Keely, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. We are also sorry to read that the cleanliness and condition of your room did not meet our high standards. Your feedback is extremely important to us, and we are taking the necessary steps to address the issues you experienced. We value your busi... read more
Very old furniture and the property is overall very run down. Needs desperately a remodel. Considering that, the price was extremely high for such low quality.
Business response:
Dear Robin, Thank you for the review. We appreciate your feedback and apologize for your dissatisfaction with pricing that did not align with your expectations. We understand the importance of a well-maintained property, and we always welcome and value your observations to explore options for enhancement or improvements. Your concerns about the furniture and overall condition are noted; we will share this with our team to prevent such matters from affecting our guest's experience. We hope you continue to select us as your ho... read more
Horrible! This place is a total dump and filled with Section 8 tenants. I’m shocked hotels.com would promote this location. There is no breakfast included. The lobby, hallways and room were filthy. Zero room amenities (nothing to drink from). I waited an hour for coffee during the designated breakfast time. Room was not cleaned. No desk person at night to assist.
Business response:
Dear Craig, Thank you for choosing us and for sharing your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincer... read more
manager was nice, but… found 6 roaches in my bathroom …. tub was filthy.
Business response:
Dear Lisa, We sincerely apologize for the inconvenience you experienced during your stay. Please know that cleanliness and pest control are of utmost importance to us, and we take reports like yours very seriously. We will immediately escalate this issue to our housekeeping and maintenance teams to address and rectify the situation to prevent any recurrence. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope to restore your confidence in our establishment during any future visit... read more
Room stank of weed. The pull out bed for two only slept one. The accommodations were spartan at best, though clean. No trash can. Towels were not much larger than a dish towel.
Business response:
Dear Andrew, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Bear Bones hotel, not very impressive For a extended stay, there was no coffee or even glasses to drink water. The beds were ok. Could not turn on the TV because the control was missing a part. Nice diner across the street. Show the white title, but what would you title it like you would say stay was disappointment TITLE bones.
Business response:
Dear Verlin, Thank you for your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.