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Extended Stay America - Phoenix - Biltmore

3.2
  • Hotels
  • Phoenix, AZ

About this business

HospitalityHotels

Location details

5235 N. 16th St., Phoenix, AZ, 85016, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.22,822 reviews
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Steven's profile image
Steven 
a year ago

Below average stay Rooms/halls smelt of cigarettes. Stayed on 1st floor. Beds are uncomfortable. The “free breakfast” is just small packaged muffins, self serve oatmeal, and coffee all placed in small table. The plus was there was decent space. 

Business response:

Dear Steven, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and dese... read more

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Candy 
a year ago

FALSE ADVERTISING The bathtub was not clean. No dishes,pans, utensils etc unless you ask. No breakfast provided that was advertised. They had coffee only. Traveling and staying in a hotel isn’t what it used to be 

Business response:

Dear Candy, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay. Our top priority is to provide a clean and fresh environment for all our guests, and we regret that we fell short of meeting your expectations. We are also sorry you were disappointed with the breakfast items we served. Your comment is valuable to us, and we will address this with our team to ensure that we offer a more satisfying experience for all our guests. We appreciate your understanding and h... read more

Anonymous's profile image
Anonymous 
a year ago

Totally out of expectation 

Business response:

Dear Guest, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Jonee's profile image
Jonee 
a year ago

It was dirty very dirty the mattress to the sofa bed was diguesting it was all stain they told I couldn’t get a blackened for my mom because they was out I showed pictures to the girl in the around 730 and she even said it was gross and he tell her manager but it 6 pm an I still haven’t heard for her manager I won’t stay here ever again 

Business response:

Dear Jonee, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management 

Arcy J's profile image
Arcy J 
a year ago

The shower curtain smelled like mildew. The beds were comfy 

Business response:

Dear Arcy J, Thank you for taking the time to share about your stay. We are sorry for any cleanliness oversights you experienced in your room. We appreciate you bringing this to our attention, as we are always grateful for feedback that helps us improve our guest services. Also, we are glad to know how much you loved our comfortable beds. We appreciate all your feedback and hope to welcome you back the next time you are in the area.Sincerely,Hotel Management 

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Tim 
a year ago

Won’t go back. Not a good choice for a short visit. Appears to be focused on long-term stays. 

Business response:

Dear Tim, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management 

Martha's profile image
Martha 
a year ago

Receptionist was pleasant. The lobby and hallways need some upgrade. Elevator stop working. The room was clean, but bed and pillows were not comfortable. 

Business response:

Dear Martha, We appreciate your feedback and are happy to read what you enjoyed. Your comments, however, indicate areas where we could better focus our attention on improving our guest experience. We will share these remarks with our associates as we continually strive to enhance our services. It was our pleasure hosting you, and we hope you will stay with us again whenever you visit the area.Sincerely,Hotel Management 

Luis's profile image
Luis 
a year ago
Jennifer C.'s profile image
Jennifer C. 
a year ago

Arrived late thanks to flight delays. Instantly questioned my decision to book this place. It smelled. Another guest I encountered off the elevator gave me the creeps (that awful gut feeling that you get). First room was not clean -- carpet was filthy, bugs on counter, no bedding. Back at reception they offered me another room. The room was a bit better -- but the A/C didn't work. Room was sweltering! And that's a feat given it was only in 50s outside. Difficult to sleep. By 1am I decided I'd check out when it was light (was... read more

Business response:

Dear Jennifer C., Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We take these matters seriously and are committed to addressing them with the relevant departments. We understand that words alone may not make up for the inconveniences you experienced. Still, please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to welcome ... read more

Frequently asked questions about Extended Stay America - Phoenix - Biltmore

How is Extended Stay America - Phoenix - Biltmore rated?

Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews. 

When is Extended Stay America - Phoenix - Biltmore open?

Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.