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Extended Stay America - Phoenix - Biltmore

3.2
  • Hotels
  • Phoenix, AZ

About this business

HospitalityHotels

Location details

5235 N. 16th St., Phoenix, AZ, 85016, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.22,822 reviews
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Jennifer J.'s profile image
Jennifer J. 
a year ago

Pungent odor greets you when you enter. Shady clientele. Rooms are clean but have the feel of being well used. Staff is very nice and refunded our 2nd night. Area surrounding is ok, but it feels like a hotel for the homeless. 

Business response:

Dear Jennifer J., Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. Please accept our apologies for the inconvenience caused. We hope you will give us another chance to show you the hospitality we are known for providing. Sincerely,Hotel Management 

Anonymous's profile image
Anonymous 
a year ago

Filthy Non-smoking room that smelled like an ashtray, shower head required a plastic bag to be stuffed around the pipe in the wall to remain stable, plastic utensils left in the bathtub (still trying to figure that out), blow dryer ripped out of the wall... this room was a complete mess. Not only was the condition of the room poor, but the efforts at cleaning were minimal. 

Business response:

Dear Guest, We sincerely apologize for the unacceptable conditions you faced during your recent stay. Your feedback regarding the cleanliness and upkeep of the room is concerning, and we take these matters seriously. We genuinely regret any inconvenience you encountered with the room odor and bathroom. Rest assured, such instances do not represent our commitment to delivering seamless visits, and we are dedicated to enhancing our guest experience. We appreciate you bringing your concerns to our attention. We hope to have ano... read more

Nancy's profile image
Nancy 
a year ago

Walked into the bathroom just as a cockroach was crawling out of the drain. Had a queen plus pullout sofa room....the sofa pulled out to a filthy mattress, with blood on it a zero linens in the room. I gave my son the top sheet off of my bed so he wouldn't have to lay on the bare mattress. Luckily we had blankets in the car. We both "slept" in our clothes. 

Business response:

Dear Nancy, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management 

kristen's profile image
kristen 
a year ago

This was the worst and deceiving hotel I have ever seen . Once trying to check in they couldn’t find my reservation. Then they went to “quickly “ clean a room. As soon as we walked in the hallway it smelled like garbage or something dead. As soon as we stepped in our room smelled like animal urine alll over . So bad I was gagging we ended up trying to change rooms and when we were at the front desk someone had got into an altercation with the receptionist. At that point we just left and never went back 

Business response:

Dear kristen, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we apologize that we could not make that happen for you. We are committed to enhancing our services and facilities to prevent such occurrences in the future. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more po... read more

Vicki's profile image
Vicki 
a year ago
Jordan's profile image
Jordan 
a year ago
Jordan's profile image
Jordan 
a year ago
Tasha's profile image
Tasha 
a year ago

Roach motel 

Business response:

Dear Tasha, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we genuinely regret not meeting these expectations during your stay. Although we regularly treat our property, we will share this concern with our pest control provider to uphold our high standards and prevent future occurrences. Thank you for bringing this to our attention. We hope you will consider allowing us another chance so we can show you our commitment to outsta... read more

Mahmood's profile image
Mahmood 
a year ago

Never got our room cleaned up/housekeeper and we had been there for almost a week and the room also had little animals. 

Business response:

Dear Mahmood, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping staff to ensure such incidents do not recur. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. Your sa... read more

Frequently asked questions about Extended Stay America - Phoenix - Biltmore

How is Extended Stay America - Phoenix - Biltmore rated?

Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews. 

When is Extended Stay America - Phoenix - Biltmore open?

Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.