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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else When you walk into the lobby it's an indication of the condition of the rooms. Certainly not worth the price. I paid for the room and additional $25 for my little dog. I requested a ground floor room but it wasn't available. I was told there was only ONE room I could be in. AFTER I paid, they inform me that the pool is closed and the elevator just doesn't work. Corridor is dark and dirty. The room had long black hairs on the counter, in addition to the pet hair. It hadn't even been wiped off. No flatware/... read more
Business response:
Dear Micheal, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We will share your comments with our team and take the appropriate steps to prevent these issues from happening again. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
As a single female individual staying at this property, everything that could've gone wrong went wrong. The person checking me in constantly got frustrated during the check in process, the elevators were broken, the hallways reeked of marijuana and cigarettes, drawers were broken, outlets weren't working, the TV wouldn't turn on, the inside of drawers had bugs and peeling liner paper inside, and I felt incredibly unsafe. I ended up moving furniture in front of the door to feel safer. I heard yelling from the other guests, an... read more
Business response:
Dear Lauren, Thank you for being our guest. We are sorry for not meeting your expectations and for your stay being less than perfect. You could not have a relaxed and sound sleep while here, which impacted the overall time with us. Our front desk team is available round the clock to help you make the visit comfortable and enjoyable when made aware of any situations you mentioned. We hope you will give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Si... read more
I didn't like The elevator was broken(they didn't notify me in advance), the bathroom door broken, no toilet paper, broken TV in room, it smelled like cigarettes & Marijuana in the hallway that came into the room when i booked Non Smoking room(i have children).The staff was knocking at my room to check me out. I didn't appreciate that i know what time i need to leave. The so call breakfast was bad they ran out of hot water for the oatmeal. I should of stayed at the Quinta!
Business response:
Dear Karen, Thank you for being our guest. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
Common areas were filthy. Elevator was broken. Nothing in the kitchen to cook with or eat with. Very noisy fridge and heater. The heater was so noisy we had to turn it off. Very disappointing stay.
Business response:
Dear Shauna, Thank you for choosing us. Please accept our apologies for not meeting your expectations. To ensure the cleanliness of every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We are also sorry for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We hope ... read more
Were the cockroaches for everyone or just me? Dripping faucets, hair on walls, blood spots on bed, phone off hook in another room. Some weird loud squealing noise off and on all night, smelled like cigarette smoke coverd up with cheap cologne. Elevator was broken and not mentioned on website. (My bad knee would of like to have known about that!) Definitely will not ever go backnor stay at another location of this chain.
Business response:
Dear Garrett, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you.We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Sincerely,Hotel Management
Do not stay here!!! Was awful, messed up our reservation. Elevator was broke, incredibly DIRTY, 3 roaches as soon as we walked in room. Would have left if it wasnt so late
Under contruction the whole time I was there. Front parking lot and the elevator was not available because of that. Stairs were filthy dirty and smells bad. The so called free breakfast was just cold cereal and bad coffe. At least the stafd was ok. Location was food though.
Business response:
Dear Raymond, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.