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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Think twice Over priced. Old. They are remodeling, outside lighting was off when we arrived at 8 pm and breakfast which was included was coffee and a granola bar.
Business response:
Dear Gerald, thank you for being our guest. We are sorry you felt our hotel needed updating, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Also, we are disappointed that our accommodations did not provide the value you were hoping for, although we make every effort to be priced competitively. Your feedback about the breakfast, which did not meet your expectations, is noted and shared with our concerned staff as we continually strive to improve our guest experience.S... read more
Worse hotel ever This was a horrible hotel. It was bad news when we walked in. The elevator was broken. The Air conditioner in the room was louder than a freight train. The sofa sleeper was broken and the mattress was falling to the floor. The extractor in the bathroom would not work. The paint was pealing off of the cabinets in the kitchen. I have NEVER moved hotels in the middle of my stay.
Business response:
Dear Jennifer, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues... read more
Will never stay here again Elevator was down for refurbishment. Made it difficult to carry items up stairs. Hallway reaked of pet urine, and was beyond filthy. Room was small, had to request dishes and utensils. Had 4 occupants and was only given 2 towels. Had to take towels to front desk to get clean ones. They did not make anything convenient for guests. Queen bed felt like a double. The sofa couch was supposed to be a double, but was a twin, had to purchase pillows and a mattress topper.
Business response:
Dear Tabitha, thank you for your recent stay at our hotel. We are sorry to read you had several issues during your stay, and we are grateful for your patience. Your comments and opinions are valuable to us, and we have shared the same with our concerned team to review our services and ensure it is not repeated. Please give us an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely,Hotel Management
The staff is rude. There is a smell that is throughout.
Business response:
Dear Michael, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, we are sorry for the smell concern you experienced during your stay. Our housekeeping team works hard to provide a clean and comfortable environment, and we will follow up on your issues to ensure we are doing everything possible to minimize the impact on our guests. Thank you for sharing this, an... read more
Not Satisfactory Room not completely clean on arrival. There were a few used q-tips on floor near bed. Mirror not clean with water splash marks. Shampoo in shower appeared to be used because bottle was almost empty. Hallway had strong marijuana smell, even though there is no smoking policy. That made me uncomfortable, so I checked out early without spending the night. The hallway was also very noisy.
Business response:
Dear Guest, thank you for posting a review of your stay. We are disappointed if we overlooked some housekeeping areas with your room upon arrival. This will be addressed appropriately, and we appreciate your valuable feedback. We hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area. Sincerely, Hotel Management
There were bed bugs, I think that says it all…
Business response:
Dear Eduardo, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,822 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.