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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were very disappointed in our stay. First of all this facility is badly in need of renovation- it’s old and dirty. There were empty alcohol bottles by front door, dog poop all around the grounds. The inside had very dimly lit lights, lobby floor was filthy. Our room had a broken hairdryer and we asked twice for another and never received it. Advertised free breakfast, did not happen. They had a coffee bar but never refilled coffee after one pot emptied. Very bad
Business response:
Dear Sylvia, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We will share your concerns with the management team and follow up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.S... read more
would not recommend
Business response:
Dear David, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns. We appreciate your business and hope you will come and stay with us again. Sincerely,Hotel Management
The elevator was out of service, that in a 3 story building. Noisy at night. One housekeeper for the entire property--understandable given labor market problems, but means the place isn't getting cleaning it needs. Aside from that the staff were all very friendly and helpful.
Business response:
Dear Michael, thank you for the wonderful comments regarding our friendly staff. Providing only the highest level of hospitality is our main focus; therefore, we apologize for not meeting your expectations in other areas of opportunity during your stay. We appreciate the details you have provided so our team can ensure this was an isolated experience. Once more, thank you for your valued feedback, and we hope to accommodate you again whenever your travels bring you back.Sincerely,Hotel Management
The rooms were dirty and bugs on the floor. Broken lamps, tv didn't work, no charger for the phone. The bathroom lookes like it's never been cleaned.
Business response:
Dear Carrie, thank you for being our guest. On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. Providing cleanliness in every room is our essential priority but we are sorry this was not your feedback. We will address this matter with our housekeeping associates to ensure that they are properly checked and that we deliver a fresh and clean room. Please consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
We had two rooms at this location and both rooms were filthy. We had to get new sheets because they were dirty. We did not even stay the whole night we could not stand how dirty it was. Stuff on the walls and the restrooms were gross. Everything about the rooms were filthy.
Business response:
Dear Stephanie, thank you for being our guest and sharing your candid feedback. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. You can rest assured that your concerns are shared with our housekeeping team to ensure all our suites are kept clean for our guests and that it does not happen again. We hope you will consider giving us another opportunity to host you next time for a seamless experience.Sincerely,Hotel Management
Dont extend your stay. Bathroom was dirty. Elevator did not work. Hotel was dirty throughout. Some of the staff very unprofessional.
Business response:
Dear Dwight, thank you for being our guest. We apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we ... read more
The room reeked of cigarettes or some chemical smell. It was noisy at night. The elevator is broken and everyone had to come up the stairway near my room and would slam the door. There was a lot of trash in the stairwells
Business response:
Dear William, thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas. We also apologize for the issues with our elevators during your visit. We appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting y... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.