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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A little cleaning of areas will go a long way . Tv looks like it may not work as well
Business response:
Dear Fred, Thank you for staying with us and providing valuable feedback. We appreciate all comments, the positive as well as the ones that help us improve. We appreciate your observations regarding the cleanliness and TV, as we always want to know how we can enhance our guests' satisfaction. We will address this with our respective teams and greatly appreciate you bringing this to our attention.We would welcome another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Managem... read more
There were way too many pets for my preference. The corridors had signs of pet urine on the walls & carpets. Could hear dogs barking in rooms nearby late at night. I did not realize this was a pet friendly hotel. Will not stay here again. The place could use more attention in cleaning the doors, elevators & carpets in the stairwell.
A little dirty
Business response:
Dear Mahmood, Thank you for posting a review of your stay at our Extended Stay America. We are pleased that we met most of your expectations; however, We are disappointed to know that Cleanliness didn't meet our usual high standards. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Was okay
Business response:
Dear Justin, We are sincerely grateful for sharing your thoughts about your recent stay. It is great to know that your stay was good. Your feedback is instrumental in our ongoing efforts to provide exceptional service to all our guests. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
I have been at this property for almost 2 months now. And it's become home for me. The staff are great, especially the main manager. Ashley should always be so kind and helpful. When needed and the assistant manager Vanessa, they're both very good at their jobs and their customer service skills sre Indefinitely on point. couldn't be anymore blessed to have such. A Convenient and relaxing time staying at this hotel
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.