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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower had multiple pieces of hair in it from previous occupants. Room otherwise seemed decently clean, but hallways & elevator had peculiar smells. No one at desk upon arrival. Finally had to call the front desk while standing there to get someone to come to the front so we could check in.
Business response:
Sheilah, thank you for choosing our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Our main aim is to provide thoughtful hospitality to our guests; therefore, we regret this was not your experience. Your feedback is valuable to us, as it helps us improve our service moving forward. Thank you again for your review, and we hope... read more
It was very overpriced for the room that I had. The room wasn't that clean around the bed area, and found hairs. The floors and the lobby were pretty dirty as well fortunately. Also the remote wasn't working but I was so exhausted to even bother asking for batteries.
Business response:
Rosa, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. Thank you again for your review, and we hope to see you again soon. Sincerely, Hotel Management
Nice place
Business response:
John, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Guy at the front desk was friendly, the lady was rude.
Business response:
Tierra, thank you for your honest evaluation. We are glad you had a pleasant stay overall. However, we apologize for the unpleasant experience you had with one of our associates. We will review this with the appropriate individuals and take steps to elevate our service levels. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
for a lower cost hotel, this worked out well, but its by no means perfect. Very convenient to Route 51 without road noise and also very close to Camelback with all of the shops and places to eat. So the location and cost are good. There were some quirks at this place: maintenance issues such as fans that dont work in the room, debris on the staircase untouched by housekeeping for 4 days in a row. Some sort of groups housed here -- like halfway house or something with older men, and then groups of high school students showing... read more
Business response:
Stephen, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with most aspects of your stay and that our location worked well for you. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the issues you outlined and make sure the problems a... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.