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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location
Business response:
Dear Michael, thank you for reviewing your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Sincerely, Hotel Management
Staff was very friendly especially during check-in. As my flight delayed by around 4 hrs I reached the Hotel only 2a and the front desk waited and checked-in without negative attitude. The only concern I had during my stay I wish they cleaned the room at least once in 2 days if not daily...
Business response:
Dear Narayana, thank you for your recent stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. Our housekeeping service is provided weekly for guests staying eight or more nights. For those staying for shorter periods, services are available for a minimal fee, and linen exchange is available at the front desk at any time and is complementary. We truly a... read more
Phoenix stay Old package of cookies in the cupboard. Stove and refrigerator available but no kitchen utensils, pots, pans, etc.
Business response:
Dear Linda, thank you for staying with us. It's good to know you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will ensure our front desk communicates this more clearly. Thank you again for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Very awesome. The inside is huge and clean.
The location isn’t bad depending on what your going there for. However, the lobby is very small and it doesn’t look very clean. The room is ok but the air conditioning kept making weird noise thankfully we were only there for one night or else I would not be able to stay in that room longer.
Business response:
Dear Carmen, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We also regret that the condition of your room did not meet your expectations and that you had challenges controlling the temperature. Your feedback will be shared with the appropriate indi... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.